Prosperity Bancshares, Inc.
297 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Prosperity Bancshares, Inc. complaint mix by product
- Checking or 194 67.8% – 18% relief
- Bank account 33 11.5% – 6% relief
- Mortgage 31 10.8% – 13% relief
- Credit card 9 3.1% – 11% relief
- Money transfer, 8 2.8% – 0% relief
- Credit reporting 8 2.8% – 0% relief
- Vehicle loan 3 1.0% – 0% relief
How Prosperity Bancshares, Inc.'s 297 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 194 |
| Bank account or service | 33 |
| Mortgage | 31 |
| Credit card | 9 |
| Money transfer, virtual currency, or money service | 8 |
| Credit reporting or other personal consumer reports | 8 |
| Vehicle loan or lease | 3 |
| Consumer Loan | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 2 |
| Credit card or prepaid card | 1 |
| Other financial service | 1 |
| Debt collection | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 260 |
| OK | 14 |
| CO | 3 |
| MD | 3 |
| CA | 2 |
| VA | 2 |
| AK | 1 |
| IN | 1 |
| WA | 1 |
| NJ | 1 |
| KS | 1 |
| WV | 1 |
| PA | 1 |
| TN | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 122 |
| Problem with a lender or other company charging your account | 24 |
| Problem caused by your funds being low | 20 |
| Closing an account | 18 |
| Account opening, closing, or management | 14 |
| Incorrect information on your report | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Opening an account | 9 |
| Closing on a mortgage | 7 |
| Problem with a purchase shown on your statement | 5 |
| Trouble during payment process | 5 |
| Using a debit or ATM card | 5 |
| Making/receiving payments, sending money | 5 |
| Problems caused by my funds being low | 5 |
| Fraud or scam | 4 |
| Deposits and withdrawals | 4 |
| Struggling to pay mortgage | 3 |
| Loan servicing, payments, escrow account | 3 |
| Problems when you are unable to pay | 2 |
| Improper use of your report | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 11 | 81.8% |
| 2015 | 13 | 92.3% |
| 2016 | 16 | 93.8% |
| 2017 | 12 | 100% |
| 2018 | 16 | 87.5% |
| 2019 | 22 | 90.9% |
| 2020 | 42 | 95.2% |
| 2021 | 24 | 100% |
| 2022 | 22 | 100% |
| 2023 | 28 | 100% |
| 2024 | 23 | 100% |
| 2025 | 41 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Prosperity Bancshares, Inc.
Prosperity Bancshares, Inc.'s 297 logged complaints stay concentrated: only 15 states show a filing on record. Only 39.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2026-06-23.
Prosperity Bancshares, Inc. answers 96.6% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 14.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Prosperity Bancshares, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Prosperity Bancshares, Inc. have?
297, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Prosperity Bancshares, Inc. respond to complaints on time?
96.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Prosperity Bancshares, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.