CFPB · Mid-pack CFPB posture
Prosperity Bancshares, Inc.
297 CFPB complaints · 15 states · top issue Managing an account.
Prosperity Bancshares, Inc. has 297 consumer complaints in the CFPB public database. Timely response is 96.6%; 14.1% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +145.5% filings 2014 to 2026
CFPB relief outcome brief
CCDB company prosperity-bancshares-inc
14.1% relief · 96.6% timely · 297 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Commerce Bank (14% relief)
Prosperity Bancshares, Inc. closes 14.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 297 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Prosperity Bancshares, Inc. complaint mix by product
- Checking or 194 67.8% – 18% relief
- Bank account 33 11.5% – 6% relief
- Mortgage 31 10.8% – 13% relief
- Credit card 9 3.1% – 11% relief
- Money transfer, 8 2.8% – 0% relief
- Credit reporting 8 2.8% – 0% relief
- Vehicle loan 3 1.0% – 0% relief
How Prosperity Bancshares, Inc.'s 297 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 194 |
| Bank account or service | 33 |
| Mortgage | 31 |
| Credit card | 9 |
| Money transfer, virtual currency, or money service | 8 |
| Credit reporting or other personal consumer reports | 8 |
| Vehicle loan or lease | 3 |
| Consumer Loan | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Payday loan, title loan, or personal loan | 2 |
| Credit card or prepaid card | 1 |
| Other financial service | 1 |
| Debt collection | 1 |
Concentrated filing states for Prosperity Bancshares, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 87.5% of this company's filings
Prosperity Bancshares, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 27
- +145.5% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 260 |
| OK | 14 |
| CO | 3 |
| MD | 3 |
| CA | 2 |
| VA | 2 |
| AK | 1 |
| IN | 1 |
| WA | 1 |
| NJ | 1 |
| KS | 1 |
| WV | 1 |
| PA | 1 |
| TN | 1 |
| AR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 122 |
| Problem with a lender or other company charging your account | 24 |
| Problem caused by your funds being low | 20 |
| Closing an account | 18 |
| Account opening, closing, or management | 14 |
| Incorrect information on your report | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Opening an account | 9 |
| Closing on a mortgage | 7 |
| Problem with a purchase shown on your statement | 5 |
| Trouble during payment process | 5 |
| Using a debit or ATM card | 5 |
| Making/receiving payments, sending money | 5 |
| Problems caused by my funds being low | 5 |
| Fraud or scam | 4 |
| Deposits and withdrawals | 4 |
| Struggling to pay mortgage | 3 |
| Loan servicing, payments, escrow account | 3 |
| Problems when you are unable to pay | 2 |
| Improper use of your report | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 11 | 81.8% |
| 2015 | 13 | 92.3% |
| 2016 | 16 | 93.8% |
| 2017 | 12 | 100% |
| 2018 | 16 | 87.5% |
| 2019 | 22 | 90.9% |
| 2020 | 42 | 95.2% |
| 2021 | 24 | 100% |
| 2022 | 22 | 100% |
| 2023 | 28 | 100% |
| 2024 | 23 | 100% |
| 2025 | 41 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Prosperity Bancshares, Inc.
Prosperity Bancshares, Inc.'s 297 logged complaints stay concentrated: only 15 states show a filing. Only 39.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2026-06-23.
Prosperity Bancshares, Inc. answers 96.6% of complaints inside the CFPB's tracked window and closes 81.5% with a written explanation. 14.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Prosperity Bancshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Prosperity Bancshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 297.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 96.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Prosperity Bancshares, Inc. (96.6% timely; 14.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture