Total complaints
68
Filed since 2013
68 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
68 consumer complaints filed with the CFPB
This profile shows Zenith Financial Network Inc's complaint history from CFPB public records. 68 consumers have filed complaints since 2013. The company has a 75% timely response rate and has provided relief in 2.9% of cases.
Total complaints
68
Filed since 2013
Timely response
75%
CFPB-tracked response window
Relief rate
2.9%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Zenith Financial Network Inc's 68 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 65 |
| Payday loan | 1 |
| Consumer Loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
| State | Complaints |
|---|---|
| CA | 21 |
| TX | 9 |
| FL | 4 |
| CO | 4 |
| TN | 3 |
| VA | 2 |
| PA | 2 |
| SC | 2 |
| MI | 2 |
| NC | 2 |
| AZ | 1 |
| HI | 1 |
| MD | 1 |
| NV | 1 |
| CT | 1 |
| MA | 1 |
| GA | 1 |
| NJ | 1 |
| AR | 1 |
| MO | 1 |
| Issue | Complaints |
|---|---|
| Communication tactics | 24 |
| False statements or representation | 8 |
| Improper contact or sharing of info | 7 |
| Taking/threatening an illegal action | 6 |
| Disclosure verification of debt | 5 |
| Cont'd attempts collect debt not owed | 4 |
| Took or threatened to take negative or legal action | 3 |
| Threatened to contact someone or share information improperly | 3 |
| Attempts to collect debt not owed | 3 |
| Written notification about debt | 2 |
| Can't contact lender | 1 |
| Problems when you are unable to pay | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 16 | 93.8% |
| 2015 | 15 | 93.3% |
| 2016 | 7 | 42.9% |
| 2017 | 11 | 54.5% |
| 2018 | 7 | 100% |
| 2019 | 4 | 100% |
| 2020 | 2 | 50% |
| 2023 | 5 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Zenith Financial Network Inc has accumulated 68 consumer complaints in the CFPB public database, with filings active across 26 U.S. states. Of those submissions, 31 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2023-11-20, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Zenith Financial Network Inc reports a 75% timely-response rate and has closed 88.2% of cases with a written explanation to the consumer. 2.9% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 14.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Communication tactics".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Zenith Financial Network Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Zenith Financial Network Inc has received 68 consumer complaints filed with the Consumer Financial Protection Bureau.
Zenith Financial Network Inc has a 75% timely response rate to CFPB complaints.
The most common issue reported against Zenith Financial Network Inc is "Communication tactics" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.