CFPB · Single-product concentration
Weststar Mortgage Corporation
77 CFPB complaints · 89.6% in "Mortgage" · top issue Trouble during payment process.
Weststar Mortgage Corporation: 89.6% of 77 CFPB complaints sit in "Mortgage". Timely 100% · relief 1.3%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2026
CFPB relief outcome brief
CCDB company weststar-mortgage-corporation
1.3% relief · 100% timely · 77 filings · Mortgage
Same-product relief peers
Nearest relief peer: New York Community Bancorp Inc (1.3% relief)
Weststar Mortgage Corporation closes 1.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Weststar Mortgage Corporation scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (6/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
6 / 100 percentile-benchmarked
1.3% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
95 / 100 percentile-benchmarked
97.4% of complaints closed with an explanation to the consumer
How 77 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Weststar Mortgage Corporation complaint mix by product
- Mortgage 69 89.6% – 0% relief
- Credit reporting 2 2.6% – 50% relief
- Debt collection 2 2.6% – 0% relief
- Credit reporting, 2 2.6% – 0% relief
- Debt or 1 1.3% – 0% relief
- Payday loan, 1 1.3% – 0% relief
How Weststar Mortgage Corporation's 77 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 69 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt or credit management | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where Weststar Mortgage Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 29.9% of this company's filings
Weststar Mortgage Corporation complaints by year
Annual filing volume from the CFPB public database
- 2026
- 3
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 23 |
| AZ | 8 |
| CA | 5 |
| GA | 4 |
| NV | 4 |
| NM | 4 |
| FL | 3 |
| MN | 3 |
| IA | 2 |
| MT | 2 |
| AL | 2 |
| AK | 2 |
| LA | 2 |
| OR | 2 |
| VA | 1 |
| OK | 1 |
| MI | 1 |
| IL | 1 |
| NY | 1 |
| MD | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 29 |
| Loan servicing, payments, escrow account | 13 |
| Incorrect information on your report | 7 |
| Struggling to pay mortgage | 5 |
| Loan modification,collection,foreclosure | 5 |
| Application, originator, mortgage broker | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Settlement process and costs | 2 |
| Closing on a mortgage | 2 |
| Unable to get your credit report or credit score | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem with customer service | 1 |
| Threatened to contact someone or share information improperly | 1 |
| False statements or representation | 1 |
| Charged fees or interest you didn't expect | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 7 | 100% |
| 2015 | 7 | 100% |
| 2016 | 7 | 100% |
| 2017 | 2 | 100% |
| 2018 | 2 | 100% |
| 2019 | 5 | 100% |
| 2020 | 3 | 100% |
| 2021 | 9 | 100% |
| 2022 | 2 | 100% |
| 2023 | 10 | 100% |
| 2024 | 6 | 100% |
| 2025 | 11 | 100% |
| 2026 | 3 | 100% |
Source: CFPB Consumer Complaint Database
Weststar Mortgage Corporation filings cluster in one product
Weststar Mortgage Corporation's 77 logged complaints stay concentrated: only 23 states show a filing. Only 39% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-05-10.
Weststar Mortgage Corporation answers 100% of complaints inside the CFPB's tracked window and closes 97.4% with a written explanation. 1.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Weststar Mortgage Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Weststar Mortgage Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 77.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Weststar Mortgage Corporation (100% timely; 1.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration