CFPB · Single-product concentration
Western Benefits Group, LLC
18 CFPB complaints · 72.2% in "Student loan" · top issue Dealing with your lender or servicer.
Western Benefits Group, LLC: 72.2% of 18 CFPB complaints sit in "Student loan". Timely 100% · relief 61.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2018 to 2022
CFPB relief outcome brief
CCDB company western-benefits-group-llc
61.1% relief · 100% timely · 18 filings · Student loan
Same-product relief peers
Nearest relief peer: Brelvis Consulting, LLC (44.9% relief)
Western Benefits Group, LLC closes 61.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Western Benefits Group, LLC scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
61.1% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
38.9% of complaints closed with an explanation to the consumer
How 18 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Benefits Group, LLC complaint mix by product
- Student loan 13 72.2% – 54% relief
- Money transfer, 5 27.8% – 80% relief
How Western Benefits Group, LLC's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 13 |
| Money transfer, virtual currency, or money service | 5 |
Where Western Benefits Group, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 11.1% of this company's filings
Western Benefits Group, LLC complaints by year
Annual filing volume from the CFPB public database
- 2022
- 2
- 0% vs 2018
Top States
| State | Complaints |
|---|---|
| FL | 2 |
| IL | 2 |
| VA | 1 |
| CA | 1 |
| PA | 1 |
| MA | 1 |
| AZ | 1 |
| MD | 1 |
| OH | 1 |
| OK | 1 |
| NC | 1 |
| DE | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 10 |
| Fraud or scam | 4 |
| Struggling to repay your loan | 3 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2019 | 9 | 100% |
| 2020 | 4 | 100% |
| 2021 | 1 | 100% |
| 2022 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Western Benefits Group, LLC filings cluster in one product
Western Benefits Group, LLC's 18 logged complaints stay concentrated: only 13 states show a filing. Only 27.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2022-05-12.
Western Benefits Group, LLC answers 100% of complaints inside the CFPB's tracked window and closes 38.9% with a written explanation. 61.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Benefits Group, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Western Benefits Group, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 18.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Western Benefits Group, LLC (100% timely; 61.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration