Western Benefits Group, LLC
18 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Benefits Group, LLC complaint mix by product
- Student loan 13 72.2% – 54% relief
- Money transfer, 5 27.8% – 80% relief
How Western Benefits Group, LLC's 18 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 13 |
| Money transfer, virtual currency, or money service | 5 |
Top States
| State | Complaints |
|---|---|
| FL | 2 |
| IL | 2 |
| VA | 1 |
| CA | 1 |
| PA | 1 |
| MA | 1 |
| AZ | 1 |
| MD | 1 |
| OH | 1 |
| OK | 1 |
| NC | 1 |
| DE | 1 |
| GA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 10 |
| Fraud or scam | 4 |
| Struggling to repay your loan | 3 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 2 | 100% |
| 2019 | 9 | 100% |
| 2020 | 4 | 100% |
| 2021 | 1 | 100% |
| 2022 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Western Benefits Group, LLC
Western Benefits Group, LLC's 18 logged complaints stay concentrated: only 13 states show a filing on record. Only 27.8% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2018 through 2022-05-12.
Western Benefits Group, LLC answers 100% of complaints inside the CFPB's tracked window and closes 38.9% with a written explanation. 61.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Benefits Group, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Western Benefits Group, LLC have?
18, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Western Benefits Group, LLC respond to complaints on time?
100% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Western Benefits Group, LLC?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.