CFPB · Narrative-heavy record
Western Alliance Bancorporation
113 CFPB complaints · 58.4% with narratives · top issue Managing an account.
Western Alliance Bancorporation: 58.4% of 113 filings include consumer narratives. Timely 100% · relief 21.2% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +400% filings 2015 to 2026
CFPB relief outcome brief
CCDB company western-alliance-bancorporation
21.2% relief · 100% timely · 113 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Hancock Whitney Bank (20.9% relief)
Western Alliance Bancorporation closes 21.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Western Alliance Bancorporation scores strongest on timely response (100/100 percentile-benchmarked) and weakest on closed with explanation (61/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
99 / 100 percentile-benchmarked
21.2% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
61 / 100 percentile-benchmarked
78.8% of complaints closed with an explanation to the consumer
Most of Western Alliance Bancorporation's 113 filings include narrative text
58.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Western Alliance Bancorporation complaint mix by product
- Checking or 47 43.1% – 26% relief
- Mortgage 34 31.2% – 21% relief
- Money transfer, 10 9.2% – 20% relief
- Credit reporting 6 5.5% – 17% relief
- Debt collection 5 4.6% – 0% relief
- Bank account 4 3.7% – 50% relief
- Credit card 3 2.8% – 0% relief
How Western Alliance Bancorporation's 113 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 47 |
| Mortgage | 34 |
| Money transfer, virtual currency, or money service | 10 |
| Credit reporting or other personal consumer reports | 6 |
| Debt collection | 5 |
| Bank account or service | 4 |
| Credit card | 3 |
| Payday loan, title loan, or personal loan | 2 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
Where Western Alliance Bancorporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 31% of this company's filings
Western Alliance Bancorporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +400% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 35 |
| FL | 12 |
| NV | 9 |
| VA | 7 |
| GA | 5 |
| TX | 5 |
| NC | 4 |
| NY | 4 |
| MI | 3 |
| CO | 3 |
| MD | 3 |
| AZ | 3 |
| DC | 2 |
| HI | 2 |
| IL | 2 |
| NJ | 2 |
| TN | 2 |
| PA | 2 |
| WA | 1 |
| MN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 26 |
| Trouble during payment process | 20 |
| Problem with a lender or other company charging your account | 8 |
| Closing an account | 7 |
| Struggling to pay mortgage | 7 |
| Opening an account | 5 |
| Unexpected or other fees | 4 |
| Problem with a company's investigation into an existing problem | 4 |
| Incorrect information on your report | 4 |
| Took or threatened to take negative or legal action | 3 |
| Other transaction problem | 2 |
| Closing on a mortgage | 2 |
| Using a debit or ATM card | 2 |
| Other service problem | 2 |
| Fraud or scam | 1 |
| Problem when making payments | 1 |
| Didn't provide services promised | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Improper use of your report | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 2 | 100% |
| 2016 | 5 | 100% |
| 2017 | 3 | 100% |
| 2018 | 5 | 100% |
| 2020 | 8 | 100% |
| 2021 | 6 | 100% |
| 2022 | 2 | 100% |
| 2023 | 16 | 100% |
| 2024 | 31 | 100% |
| 2025 | 25 | 100% |
| 2026 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Western Alliance Bancorporation's narrative-rich complaint ledger
Western Alliance Bancorporation's 113 logged complaints stay concentrated: only 25 states show a filing. 58.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-06-08.
Western Alliance Bancorporation answers 100% of complaints inside the CFPB's tracked window and closes 78.8% with a written explanation. 21.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Western Alliance Bancorporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Western Alliance Bancorporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 113.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Western Alliance Bancorporation (100% timely; 21.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record