CFPB · Mid-pack CFPB posture
Hancock Whitney Bank
574 CFPB complaints · 26 states · top issue Managing an account.
Hancock Whitney Bank has 574 consumer complaints in the CFPB public database. Timely response is 99%; 20.9% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +52.6% filings 2012 to 2026
CFPB relief outcome brief
CCDB company hancock-whitney-bank
20.9% relief · 99% timely · 574 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Security Service Federal Credit Union (20.6% relief)
Hancock Whitney Bank closes 20.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 574 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hancock Whitney Bank complaint mix by product
- Checking or 240 45.7% – 30% relief
- Mortgage 117 22.3% – 10% relief
- Bank account 83 15.8% – 18% relief
- Credit reporting, 28 5.3% – 32% relief
- Debt collection 27 5.1% – 4% relief
- Credit reporting 18 3.4% – 17% relief
- Money transfer, 12 2.3% – 17% relief
How Hancock Whitney Bank's 574 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 240 |
| Mortgage | 117 |
| Bank account or service | 83 |
| Credit reporting, credit repair services, or other personal consumer reports | 28 |
| Debt collection | 27 |
| Credit reporting or other personal consumer reports | 18 |
| Money transfer, virtual currency, or money service | 12 |
| Credit card | 10 |
| Payday loan, title loan, or personal loan | 9 |
| Consumer Loan | 8 |
| Credit card or prepaid card | 8 |
| Vehicle loan or lease | 7 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Debt or credit management | 1 |
| Credit reporting | 1 |
| Money transfers | 1 |
Concentrated filing states for Hancock Whitney Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- LA
- 42.5% of this company's filings
Hancock Whitney Bank rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 58
- +52.6% vs 2012
Top States
| State | Complaints |
|---|---|
| LA | 244 |
| FL | 117 |
| TX | 78 |
| MS | 57 |
| AL | 22 |
| CA | 9 |
| GA | 8 |
| PA | 3 |
| MD | 3 |
| NY | 3 |
| TN | 3 |
| NJ | 2 |
| OH | 2 |
| SC | 2 |
| VT | 1 |
| WA | 1 |
| WI | 1 |
| AZ | 1 |
| AR | 1 |
| PR | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 122 |
| Account opening, closing, or management | 46 |
| Opening an account | 38 |
| Loan modification,collection,foreclosure | 33 |
| Closing an account | 31 |
| Incorrect information on your report | 26 |
| Trouble during payment process | 26 |
| Problem with a lender or other company charging your account | 24 |
| Problem caused by your funds being low | 23 |
| Deposits and withdrawals | 17 |
| Loan servicing, payments, escrow account | 17 |
| Problems caused by my funds being low | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Improper use of your report | 8 |
| Problem with a credit reporting company's investigation into an existing problem | 8 |
| Fraud or scam | 7 |
| Attempts to collect debt not owed | 7 |
| Settlement process and costs | 7 |
| Managing the loan or lease | 6 |
| Struggling to pay mortgage | 6 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 38 | 94.7% |
| 2013 | 34 | 100% |
| 2014 | 27 | 100% |
| 2015 | 22 | 100% |
| 2016 | 40 | 97.5% |
| 2017 | 40 | 100% |
| 2018 | 33 | 100% |
| 2019 | 42 | 97.6% |
| 2020 | 35 | 100% |
| 2021 | 29 | 100% |
| 2022 | 36 | 100% |
| 2023 | 48 | 100% |
| 2024 | 34 | 100% |
| 2025 | 58 | 98.3% |
| 2026 | 58 | 98.3% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Hancock Whitney Bank
Hancock Whitney Bank's 574 logged complaints stay concentrated: only 26 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2026-06-24.
Hancock Whitney Bank answers 99% of complaints inside the CFPB's tracked window and closes 78.6% with a written explanation. 20.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hancock Whitney Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Hancock Whitney Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 574.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Hancock Whitney Bank (99% timely; 20.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture