CFPB · Single-product concentration
West Coast Servicing, Inc.
61 CFPB complaints · 72.1% in "Mortgage" · top issue Struggling to pay mortgage.
West Coast Servicing, Inc.: 72.1% of 61 CFPB complaints sit in "Mortgage". Timely 95.1% · relief 0%. Allegations, not findings.
- Single-product concentration
- +166.7% filings 2016 to 2025
CFPB relief outcome brief
CCDB company west-coast-servicing-inc
0% relief · 95.1% timely · 61 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
West Coast Servicing, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
West Coast Servicing, Inc. scores strongest on closed with explanation (100/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
91 / 100 percentile-benchmarked
95.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
100 / 100 percentile-benchmarked
100% of complaints closed with an explanation to the consumer
Most of West Coast Servicing, Inc.'s 61 filings include narrative text
47.5% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
West Coast Servicing, Inc. complaint mix by product
- Mortgage 44 72.1% – 0% relief
- Debt collection 16 26.2% – 0% relief
- Payday loan, 1 1.6% – 0% relief
How West Coast Servicing, Inc.'s 61 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 44 |
| Debt collection | 16 |
| Payday loan, title loan, or personal loan | 1 |
Where West Coast Servicing, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 27.9% of this company's filings
West Coast Servicing, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 8
- +166.7% vs 2016
Top States
| State | Complaints |
|---|---|
| CA | 17 |
| FL | 7 |
| GA | 6 |
| PA | 5 |
| NC | 4 |
| NY | 4 |
| CO | 3 |
| OH | 3 |
| AZ | 2 |
| MI | 2 |
| NV | 1 |
| OR | 1 |
| WA | 1 |
| UT | 1 |
| MD | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay mortgage | 27 |
| Trouble during payment process | 11 |
| Took or threatened to take negative or legal action | 4 |
| Attempts to collect debt not owed | 4 |
| False statements or representation | 4 |
| Written notification about debt | 4 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Loan servicing, payments, escrow account | 2 |
| Loan modification,collection,foreclosure | 1 |
| Charged fees or interest you didn't expect | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 3 | 33.3% |
| 2017 | 5 | 100% |
| 2018 | 6 | 100% |
| 2019 | 7 | 100% |
| 2020 | 4 | 100% |
| 2021 | 6 | 100% |
| 2022 | 5 | 100% |
| 2023 | 3 | 100% |
| 2024 | 14 | 100% |
| 2025 | 8 | 87.5% |
Source: CFPB Consumer Complaint Database
West Coast Servicing, Inc. filings cluster in one product
West Coast Servicing, Inc.'s 61 logged complaints stay concentrated: only 16 states show a filing. 47.5% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-07-29.
West Coast Servicing, Inc. answers 95.1% of complaints inside the CFPB's tracked window and closes 100% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Struggling to pay mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about West Coast Servicing, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for West Coast Servicing, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 61.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for West Coast Servicing, Inc. (95.1% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration