CFPB · Single-product concentration
West Capital Lending, Inc.
31 CFPB complaints · 87.1% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
West Capital Lending, Inc.: 87.1% of 31 CFPB complaints sit in "Mortgage". Timely 90.3% · relief 0%. Allegations, not findings.
- Single-product concentration
- +1200% filings 2023 to 2026
CFPB relief outcome brief
CCDB company west-capital-lending-inc
0% relief · 90.3% timely · 31 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
West Capital Lending, Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
West Capital Lending, Inc. scores strongest on timely response (83/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
0 / 100 percentile-benchmarked
0% of complaints closed with relief to the consumer
Timely response
83 / 100 percentile-benchmarked
90.3% of complaints answered inside the CFPB 15-day window
Closed with explanation
76 / 100 percentile-benchmarked
87.1% of complaints closed with an explanation to the consumer
Most of West Capital Lending, Inc.'s 31 filings include narrative text
48.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
West Capital Lending, Inc. complaint mix by product
- Mortgage 27 87.1% – 0% relief
- Credit reporting 4 12.9% – 0% relief
How West Capital Lending, Inc.'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 27 |
| Credit reporting or other personal consumer reports | 4 |
Where West Capital Lending, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 25.8% of this company's filings
West Capital Lending, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 13
- +1200% vs 2023
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| AZ | 3 |
| PA | 3 |
| OH | 2 |
| FL | 2 |
| TX | 2 |
| AL | 2 |
| CO | 2 |
| NC | 1 |
| ID | 1 |
| VA | 1 |
| AR | 1 |
| TN | 1 |
| CT | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 19 |
| Closing on a mortgage | 5 |
| Improper use of your report | 4 |
| Trouble during payment process | 2 |
| Identity theft protection or other monitoring services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2024 | 1 | 100% |
| 2025 | 16 | 81.3% |
| 2026 | 13 | 100% |
Source: CFPB Consumer Complaint Database
West Capital Lending, Inc. filings cluster in one product
West Capital Lending, Inc.'s 31 logged complaints stay concentrated: only 15 states show a filing. 48.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-06-22.
West Capital Lending, Inc. answers 90.3% of complaints inside the CFPB's tracked window and closes 87.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about West Capital Lending, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for West Capital Lending, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for West Capital Lending, Inc. (90.3% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration