CFPB · Single-product concentration
Wave Financial USA Inc.
27 CFPB complaints · 74.1% in "Money transfer, virtual currency, or money service" · top issue Money was not available when promised.
Wave Financial USA Inc.: 74.1% of 27 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 51.9% · relief 0%. Allegations, not findings.
- Single-product concentration
- +900% filings 2020 to 2026
CFPB relief outcome brief
CCDB company wave-financial-usa-inc
0% relief · 51.9% timely · 27 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Early Warning Services, LLC (0% relief)
Wave Financial USA Inc. closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Wave Financial USA Inc.'s 27 filings include narrative text
59.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Wave Financial USA Inc. complaint mix by product
- Money transfer, 20 74.1% – 0% relief
- Checking or 4 14.8% – 0% relief
- Credit card 2 7.4% – 0% relief
- Debt collection 1 3.7% – 0% relief
How Wave Financial USA Inc.'s 27 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 20 |
| Checking or savings account | 4 |
| Credit card or prepaid card | 2 |
| Debt collection | 1 |
Where Wave Financial USA Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 14.8% of this company's filings
Wave Financial USA Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 10
- +900% vs 2020
Top States
| State | Complaints |
|---|---|
| TX | 4 |
| CA | 3 |
| NC | 2 |
| AZ | 2 |
| OR | 2 |
| FL | 2 |
| GA | 2 |
| MI | 2 |
| IA | 1 |
| MT | 1 |
| NE | 1 |
| WA | 1 |
| CO | 1 |
| TN | 1 |
| NY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Money was not available when promised | 6 |
| Managing, opening, or closing your mobile wallet account | 4 |
| Managing an account | 3 |
| Other transaction problem | 3 |
| Fraud or scam | 2 |
| Trouble accessing funds in your mobile or digital wallet | 2 |
| Confusing or misleading advertising or marketing | 1 |
| Confusing or missing disclosures | 1 |
| Attempts to collect debt not owed | 1 |
| Problem with a lender or other company charging your account | 1 |
| Other features, terms, or problems | 1 |
| Problem with customer service | 1 |
| Closing your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 1 | 100% |
| 2021 | 6 | 100% |
| 2022 | 2 | 100% |
| 2023 | 2 | 100% |
| 2024 | 1 | 100% |
| 2025 | 5 | 40% |
| 2026 | 10 | 0% |
Source: CFPB Consumer Complaint Database
Wave Financial USA Inc. filings cluster in one product
Wave Financial USA Inc.'s 27 logged complaints stay concentrated: only 15 states show a filing. 59.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-05-05.
Wave Financial USA Inc. answers 51.9% of complaints inside the CFPB's tracked window and closes 51.9% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Money was not available when promised."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wave Financial USA Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Wave Financial USA Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 27.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 51.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Wave Financial USA Inc. (51.9% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration