CFPB · Narrative-heavy record
Washington Trust Bank Financial Corporation
17 CFPB complaints · 64.7% with narratives · top issue Managing an account.
Washington Trust Bank Financial Corporation: 64.7% of 17 filings include consumer narratives. Timely 94.1% · relief 5.9% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +400% filings 2023 to 2026
CFPB relief outcome brief
CCDB company washington-trust-bank-financial-corporation
5.9% relief · 94.1% timely · 17 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Home Bancshares, Inc. (6.1% relief)
Washington Trust Bank Financial Corporation closes 5.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Washington Trust Bank Financial Corporation's 17 filings include narrative text
64.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Washington Trust Bank Financial Corporation complaint mix by product
- Checking or 10 58.8% – 10% relief
- Mortgage 2 11.8% – 0% relief
- Credit reporting 2 11.8% – 0% relief
- Money transfer, 1 5.9% – 0% relief
- Debt collection 1 5.9% – 0% relief
- Payday loan, 1 5.9% – 0% relief
How Washington Trust Bank Financial Corporation's 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 10 |
| Mortgage | 2 |
| Credit reporting or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
| Debt collection | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Concentrated filing states for Washington Trust Bank Financial Corporation
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 58.8% of this company's filings
Washington Trust Bank Financial Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 5
- +400% vs 2023
Top States
| State | Complaints |
|---|---|
| WA | 10 |
| ID | 5 |
| OR | 1 |
| AZ | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 4 |
| Problem with a lender or other company charging your account | 3 |
| Incorrect information on your report | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Improper use of your report | 1 |
| Money was not available when promised | 1 |
| Closing an account | 1 |
| Took or threatened to take negative or legal action | 1 |
| Problem with a company's investigation into an existing problem | 1 |
| Problem caused by your funds being low | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2023 | 1 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 100% |
| 2026 | 5 | 80% |
Source: CFPB Consumer Complaint Database
Washington Trust Bank Financial Corporation's narrative-rich complaint ledger
Washington Trust Bank Financial Corporation's 17 logged complaints stay concentrated: only 4 states show a filing. 64.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2023 through 2026-06-02.
Washington Trust Bank Financial Corporation answers 94.1% of complaints inside the CFPB's tracked window and closes 94.1% with a written explanation. 5.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Washington Trust Bank Financial Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Washington Trust Bank Financial Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 17.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 94.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Washington Trust Bank Financial Corporation (94.1% timely; 5.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record