CFPB · Slower timely-response band

Wakefield & Associates, Inc.

2.7K CFPB complaints · 91.4% timely (slow band) · top issue Attempts to collect debt not owed.

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2.7K CFPB complaints

Wakefield & Associates, Inc. answers 91.4% on time (lower third) across 2.7K filings. Relief 1.5% · top product Debt collection. Allegations, not findings.

  • Volume rank #181 of 342
  • Slower timely-response band
  • -90% filings 2013 to 2023

CFPB relief outcome brief

CCDB company wakefield-associates-inc

1.5% relief · 91.4% timely · 2.7K filings · Debt collection

Same-product relief peers

Nearest relief peer: Harvard Collections, LLC (1.5% relief)

Wakefield & Associates, Inc.…1.5%Diversified Adjustment Servi…0%Cng Financial Corporation0.8%Onemain Financial Holdings, …15.8%Collection Management Holdin…0%
Closed-with-relief % among Wakefield & Associates, Inc. and nearest filing-volume peers

Wakefield & Associates, Inc. closes 1.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Most of Wakefield & Associates, Inc.'s 2.7K filings include narrative text

48.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

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Timely response rate 91.4%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.5%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Wakefield & Associates, Inc. complaint mix by product

Total complaints: 2.7K

Wakefield & Associates, Inc. complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 2.7K total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 2,258 complaints (84.2%), resolution 1.7% Debt collection 84.2% Credit reporting,: 412 complaints (15.4%), resolution 0.0% Credit reporting, 15.4% Credit reporting: 6 complaints (0.2%), resolution 16.7% Consumer Loan: 2 complaints (0.1%), resolution 0.0% Student loan: 1 complaints (0.0%), resolution 0.0% Credit card: 1 complaints (0.0%), resolution 0.0% Payday loan,: 1 complaints (0.0%), resolution 0.0%
  • Debt collection 2K 84.2% – 2% relief
  • Credit reporting, 412 15.4% – 0% relief
  • Credit reporting 6 0.2% – 17% relief
  • Consumer Loan 2 0.1% – 0% relief
  • Student loan 1 0.0% – 0% relief
  • Credit card 1 0.0% – 0% relief
  • Payday loan, 1 0.0% – 0% relief

How Wakefield & Associates, Inc.'s 2.7K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 2.3K
Credit reporting, credit repair services, or other personal consumer reports 412
Credit reporting 6
Consumer Loan 2
Student loan 1
Credit card 1
Payday loan, title loan, or personal loan 1
Credit card or prepaid card 1
Mortgage 1
Vehicle loan or lease 1

Nationwide filing states for Wakefield & Associates, Inc.

Top states by attributed CFPB complaint volume for this company

Nationwide footprint
Leading state
TN
12.3% of this company's filings
TN330GA310CO265MO185SC150FL149TX137CA132

Wakefield & Associates, Inc. falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2023
1
-90% vs 2013
0200400600800 20132014201520162017201820192020202120222023 1

Top States

State Complaints
TN 330
GA 310
CO 265
MO 185
SC 150
FL 149
TX 137
CA 132
IL 117
AL 116
AZ 74
OH 61
NV 54
MI 51
NJ 49
NC 47
MS 38
NY 38
VA 37
MD 33

Top Issues

Issue Complaints
Attempts to collect debt not owed 943
Written notification about debt 568
Incorrect information on your report 249
False statements or representation 193
Communication tactics 165
Cont'd attempts collect debt not owed 122
Took or threatened to take negative or legal action 117
Problem with a credit reporting company's investigation into an existing problem 104
Disclosure verification of debt 101
Improper use of your report 46
Threatened to contact someone or share information improperly 26
Improper contact or sharing of info 15
Taking/threatening an illegal action 8
Incorrect information on credit report 6
Fraud or scam 5
Credit monitoring or identity theft protection services 4
Unexpected or other fees 2
Excessive fees 2
Managing the loan or lease 1
Taking out the loan or lease 1

Yearly Trend

Year Complaints Timely
2013 10 100%
2014 58 100%
2015 76 98.7%
2016 87 96.6%
2017 224 90.2%
2018 243 92.6%
2019 276 89.9%
2020 445 85.8%
2021 607 89.1%
2022 657 95.3%
2023 1 100%

Source: CFPB Consumer Complaint Database

Wakefield & Associates, Inc. in the slower-timely third

Wakefield & Associates, Inc.'s 2,684 logged complaints reach a nationwide footprint - 48 states have at least one filing. 48.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2023-01-25. Timely response 91.4% sits in the lower third of the corpus.

Wakefield & Associates, Inc. answers 91.4% of complaints inside the CFPB's tracked window (timely band: slow) and closes 1.5% with relief; 97.8% close with a written explanation. Consumers disputed 0% of responses after the company replied. Top product "Debt collection" · top issue "Attempts to collect debt not owed."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Wakefield & Associates, Inc..

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Wakefield & Associates, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 2.7K.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 91.4%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Wakefield & Associates, Inc. (#181 of 342; 91.4% timely; 1.5% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Slower timely-response band