CFPB · Narrative-heavy record
Vanguard Financial Services, Inc.
36 CFPB complaints · 44.4% with narratives · top issue Attempts to collect debt not owed.
Vanguard Financial Services, Inc.: 44.4% of 36 filings include consumer narratives. Timely 100% · relief 2.8% · top product Debt collection. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2018 to 2026
CFPB relief outcome brief
CCDB company vanguard-financial-services-inc
2.8% relief · 100% timely · 36 filings · Debt collection
Same-product relief peers
Nearest relief peer: Seattle Service Bureau, Inc (2.8% relief)
Vanguard Financial Services, Inc. closes 2.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Vanguard Financial Services, Inc.'s 36 filings include narrative text
44.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Vanguard Financial Services, Inc. complaint mix by product
- Debt collection 25 69.4% – 4% relief
- Credit reporting, 5 13.9% – 0% relief
- Checking or 3 8.3% – 0% relief
- Credit reporting 2 5.6% – 0% relief
- Money transfer, 1 2.8% – 0% relief
How Vanguard Financial Services, Inc.'s 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 25 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Checking or savings account | 3 |
| Credit reporting or other personal consumer reports | 2 |
| Money transfer, virtual currency, or money service | 1 |
Concentrated filing states for Vanguard Financial Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- WV
- 52.8% of this company's filings
Vanguard Financial Services, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2026
- 4
- 0% vs 2018
Top States
| State | Complaints |
|---|---|
| WV | 19 |
| OH | 6 |
| VA | 5 |
| KY | 2 |
| GA | 1 |
| DE | 1 |
| PR | 1 |
| TX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 12 |
| Written notification about debt | 7 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Incorrect information on your report | 3 |
| Took or threatened to take negative or legal action | 3 |
| Managing an account | 2 |
| False statements or representation | 2 |
| Closing an account | 1 |
| Improper use of your report | 1 |
| Communication tactics | 1 |
| Lost or stolen check | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 4 | 100% |
| 2020 | 5 | 100% |
| 2021 | 5 | 100% |
| 2022 | 5 | 100% |
| 2023 | 3 | 100% |
| 2024 | 5 | 100% |
| 2025 | 5 | 100% |
| 2026 | 4 | 100% |
Source: CFPB Consumer Complaint Database
Vanguard Financial Services, Inc.'s narrative-rich complaint ledger
Vanguard Financial Services, Inc.'s 36 logged complaints stay concentrated: only 8 states show a filing. 44.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2018 through 2026-06-25.
Vanguard Financial Services, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 2.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Vanguard Financial Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Vanguard Financial Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 36.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Vanguard Financial Services, Inc. (100% timely; 2.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record