CFPB · Narrative-heavy record
United Student Loan Solutions
8 CFPB complaints · 50% with narratives · top issue Dealing with my lender or servicer.
United Student Loan Solutions: 50% of 8 filings include consumer narratives. Timely 50% · relief 12.5% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -85.7% filings 2017 to 2018
CFPB relief outcome brief
CCDB company united-student-loan-solutions
12.5% relief · 50% timely · 8 filings · Student loan
Same-product relief peers
Nearest relief peer: Unisa, Inc (12.4% relief)
United Student Loan Solutions closes 12.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Student Loan Solutions complaint mix by product
- Student loan 5 62.5% – 20% relief
- Debt collection 2 25.0% – 0% relief
- Money transfer, 1 12.5% – 0% relief
How United Student Loan Solutions's 8 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 5 |
| Debt collection | 2 |
| Money transfer, virtual currency, or money service | 1 |
Where United Student Loan Solutions complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- IN
- 12.5% of this company's filings
United Student Loan Solutions falling annual filings
Annual filing volume from the CFPB public database
- 2018
- 1
- -85.7% vs 2017
Top States
| State | Complaints |
|---|---|
| IN | 1 |
| MS | 1 |
| PA | 1 |
| MI | 1 |
| OH | 1 |
| CT | 1 |
| MO | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with my lender or servicer | 2 |
| Dealing with your lender or servicer | 2 |
| Can't repay my loan | 1 |
| Disclosure verification of debt | 1 |
| Fraud or scam | 1 |
| Attempts to collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 7 | 57.1% |
| 2018 | 1 | 0% |
Source: CFPB Consumer Complaint Database
United Student Loan Solutions's narrative-rich complaint ledger
United Student Loan Solutions's 8 logged complaints stay concentrated: only 8 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2018-10-23.
United Student Loan Solutions answers 50% of complaints inside the CFPB's tracked window and closes 37.5% with a written explanation. 12.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with my lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Student Loan Solutions.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Student Loan Solutions: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 8.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Student Loan Solutions (50% timely; 12.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record