Total complaints
13
Filed since 2017
2026 data Public-data reference. official source
United Student Loan Assistance Center
13 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
13 consumer complaints filed with the CFPB
This profile shows United Student Loan Assistance Center's complaint history from CFPB public records. 13 consumers have filed complaints since 2017. The company has a 100% timely response rate and has provided relief in 46.2% of cases.
13
Total Complaints
100%
Timely Response
0%
Disputed
46.2%
Relief Provided
9
States Active
2017
Since
Timely response
100%
CFPB-tracked response window
Relief rate
46.2%
Closed with monetary or non-monetary relief
Timely response rate 100.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 46.2%
Industry median
Share closed with monetary or non-monetary relief.
United Student Loan Assistance Center complaint mix by product
- Student loan 8 61.5% – 50% relief
- Money transfer, 2 15.4% – 50% relief
- Debt collection 2 15.4% – 50% relief
- Credit reporting, 1 7.7% – 0% relief
How United Student Loan Assistance Center's 13 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 8 |
| Money transfer, virtual currency, or money service | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 2 |
| KS | 2 |
| MD | 1 |
| ID | 1 |
| FL | 1 |
| MO | 1 |
| DC | 1 |
| NY | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 3 |
| Struggling to repay your loan | 3 |
| Dealing with your lender or servicer | 3 |
| Dealing with my lender or servicer | 2 |
| Attempts to collect debt not owed | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 5 | 100% |
| 2018 | 1 | 100% |
| 2019 | 6 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About United Student Loan Assistance Center
United Student Loan Assistance Center has accumulated 13 consumer complaints in the CFPB public database, with filings active across 9 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2017, and the most recent logged activity is 2021-08-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, United Student Loan Assistance Center reports a 100% timely-response rate and has closed 53.8% of cases with a written explanation to the consumer. 46.2% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Student loan", and the single most common underlying issue is "Fraud or scam".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating United Student Loan Assistance Center: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does United Student Loan Assistance Center have?
United Student Loan Assistance Center has received 13 consumer complaints filed with the Consumer Financial Protection Bureau.
Does United Student Loan Assistance Center respond to complaints on time?
United Student Loan Assistance Center has a 100% timely response rate to CFPB complaints.
What is the most common complaint about United Student Loan Assistance Center?
The most common issue reported against United Student Loan Assistance Center is "Fraud or scam" in the "Student loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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