CFPB · Narrative-heavy record
United Student Loan Assistance Center
15 CFPB complaints · 53.3% with narratives · top issue Fraud or scam.
United Student Loan Assistance Center: 53.3% of 15 filings include consumer narratives. Timely 100% · relief 46.7% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2016 to 2021
CFPB relief outcome brief
CCDB company united-student-loan-assistance-center
46.7% relief · 100% timely · 15 filings · Student loan
Same-product relief peers
Nearest relief peer: Brelvis Consulting, LLC (44.9% relief)
United Student Loan Assistance Center closes 46.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of United Student Loan Assistance Center's 15 filings include narrative text
53.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
United Student Loan Assistance Center complaint mix by product
- Student loan 9 60.0% – 44% relief
- Money transfer, 3 20.0% – 67% relief
- Debt collection 2 13.3% – 50% relief
- Credit reporting, 1 6.7% – 0% relief
How United Student Loan Assistance Center's 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 9 |
| Money transfer, virtual currency, or money service | 3 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Where United Student Loan Assistance Center complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- KS
- 20% of this company's filings
United Student Loan Assistance Center complaints by year
Annual filing volume from the CFPB public database
- 2021
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| KS | 3 |
| TX | 2 |
| DC | 1 |
| MO | 1 |
| VT | 1 |
| NY | 1 |
| ID | 1 |
| CA | 1 |
| MD | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Fraud or scam | 4 |
| Dealing with my lender or servicer | 3 |
| Struggling to repay your loan | 3 |
| Dealing with your lender or servicer | 3 |
| Attempts to collect debt not owed | 1 |
| Took or threatened to take negative or legal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2017 | 6 | 100% |
| 2018 | 1 | 100% |
| 2019 | 6 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
United Student Loan Assistance Center's narrative-rich complaint ledger
United Student Loan Assistance Center's 15 logged complaints stay concentrated: only 10 states show a filing. 53.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2021-08-19.
United Student Loan Assistance Center answers 100% of complaints inside the CFPB's tracked window and closes 53.3% with a written explanation. 46.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Fraud or scam."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about United Student Loan Assistance Center.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for United Student Loan Assistance Center: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for United Student Loan Assistance Center (100% timely; 46.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record