CFPB · Narrative-heavy record
True Finance
4 CFPB complaints · 50% with narratives · top issue Confusing or misleading advertising or marketing.
True Finance: 50% of 4 filings include consumer narratives. Timely 100% · relief 50% · top product Payday loan, title loan, personal loan, or advance loan. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2025 to 2026
CFPB relief outcome brief
CCDB company true-finance
50% relief · 100% timely · 4 filings · Payday loan, title loan, personal loan, or advance loan
Same-product relief peers
Nearest relief peer: Lac Courte Oreilles Financial Services II (50.9% relief)
True Finance closes 50% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
True Finance complaint mix by product
- Payday loan, 2 50.0% – 50% relief
- Credit reporting 1 25.0% – 0% relief
- Checking or 1 25.0% – 100% relief
How True Finance's 4 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Credit reporting or other personal consumer reports | 1 |
| Checking or savings account | 1 |
Where True Finance complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MN
- 25% of this company's filings
True Finance complaints by year
Annual filing volume from the CFPB public database
- 2026
- 2
- 0% vs 2025
Top States
| State | Complaints |
|---|---|
| MN | 1 |
| TX | 1 |
| CA | 1 |
| KY | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Confusing or misleading advertising or marketing | 1 |
| Improper use of your report | 1 |
| Opening an account | 1 |
| Problem with additional add-on products or services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2025 | 2 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
True Finance's narrative-rich complaint ledger
True Finance's 4 logged complaints stay concentrated: only 4 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2025 through 2026-06-11.
True Finance answers 100% of complaints inside the CFPB's tracked window and closes 50% with a written explanation. 50% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, personal loan, or advance loan" draws the most filings, most often for "Confusing or misleading advertising or marketing."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about True Finance.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for True Finance: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 4.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for True Finance (100% timely; 50% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record