Thrivepoint Financial Holdings, Inc.
31 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Thrivepoint Financial Holdings, Inc. complaint mix by product
- Payday loan, 10 32.3% – 40% relief
- Debt collection 9 29.0% – 11% relief
- Mortgage 7 22.6% – 14% relief
- Credit reporting, 4 12.9% – 0% relief
- Payday loan, 1 3.2% – 0% relief
How Thrivepoint Financial Holdings, Inc.'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 10 |
| Debt collection | 9 |
| Mortgage | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 19 |
| FL | 3 |
| MO | 3 |
| NV | 1 |
| UT | 1 |
| KS | 1 |
| MI | 1 |
| IA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 7 |
| False statements or representation | 4 |
| Charged fees or interest you didn't expect | 4 |
| Problem when making payments | 3 |
| Attempts to collect debt not owed | 3 |
| Getting the loan | 2 |
| Incorrect information on your report | 2 |
| Took or threatened to take negative or legal action | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Written notification about debt | 1 |
| Credit monitoring or identity theft protection services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 7 | 100% |
| 2020 | 8 | 100% |
| 2021 | 10 | 0% |
| 2022 | 1 | 0% |
| 2024 | 1 | 0% |
| 2025 | 2 | 0% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Thrivepoint Financial Holdings, Inc.
Thrivepoint Financial Holdings, Inc.'s 31 logged complaints stay concentrated: only 8 states show a filing on record. 54.8% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-02.
Thrivepoint Financial Holdings, Inc. answers 48.4% of complaints inside the CFPB's tracked window and closes 41.9% with a written explanation. 19.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Thrivepoint Financial Holdings, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Thrivepoint Financial Holdings, Inc. have?
31, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Thrivepoint Financial Holdings, Inc. respond to complaints on time?
48.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Thrivepoint Financial Holdings, Inc.?
"Trouble during payment process", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.