CFPB · Diversified product mix
Thrivepoint Financial Holdings, Inc.
31 CFPB complaints · diversified mix (top product 32.3%) · top issue Trouble during payment process.
Thrivepoint Financial Holdings, Inc.: top product "Payday loan, title loan, or personal loan" is only 32.3% of 31 - multi-bucket mix. Timely 48.4% · relief 19.4%. Allegations, not findings.
- Diversified product mix
- -71.4% filings 2019 to 2026
CFPB relief outcome brief
CCDB company thrivepoint-financial-holdings-inc
19.4% relief · 48.4% timely · 31 filings · Payday loan, title loan, or personal loan
Same-product relief peers
Nearest relief peer: AAA Auto Title Loans, LLC (19.1% relief)
Thrivepoint Financial Holdings, Inc. closes 19.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Thrivepoint Financial Holdings, Inc. scores strongest on relief provided (91/100 percentile-benchmarked) and weakest on closed with explanation (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
91 / 100 percentile-benchmarked
19.4% of complaints closed with relief to the consumer
Timely response
10 / 100 percentile-benchmarked
48.4% of complaints answered inside the CFPB 15-day window
Closed with explanation
0 / 100 percentile-benchmarked
41.9% of complaints closed with an explanation to the consumer
Most of Thrivepoint Financial Holdings, Inc.'s 31 filings include narrative text
54.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Thrivepoint Financial Holdings, Inc. complaint mix by product
- Payday loan, 10 32.3% – 40% relief
- Debt collection 9 29.0% – 11% relief
- Mortgage 7 22.6% – 14% relief
- Credit reporting, 4 12.9% – 0% relief
- Payday loan, 1 3.2% – 0% relief
How Thrivepoint Financial Holdings, Inc.'s 31 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 10 |
| Debt collection | 9 |
| Mortgage | 7 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Concentrated filing states for Thrivepoint Financial Holdings, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 61.3% of this company's filings
Thrivepoint Financial Holdings, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -71.4% vs 2019
Top States
| State | Complaints |
|---|---|
| CA | 19 |
| FL | 3 |
| MO | 3 |
| NV | 1 |
| UT | 1 |
| KS | 1 |
| MI | 1 |
| IA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 7 |
| False statements or representation | 4 |
| Charged fees or interest you didn't expect | 4 |
| Problem when making payments | 3 |
| Attempts to collect debt not owed | 3 |
| Getting the loan | 2 |
| Incorrect information on your report | 2 |
| Took or threatened to take negative or legal action | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Problem with a company's investigation into an existing issue | 1 |
| Written notification about debt | 1 |
| Credit monitoring or identity theft protection services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 7 | 100% |
| 2020 | 8 | 100% |
| 2021 | 10 | 0% |
| 2022 | 1 | 0% |
| 2024 | 1 | 0% |
| 2025 | 2 | 0% |
| 2026 | 2 | 0% |
Source: CFPB Consumer Complaint Database
Thrivepoint Financial Holdings, Inc. spreads across product buckets
Thrivepoint Financial Holdings, Inc.'s 31 logged complaints stay concentrated: only 8 states show a filing. 54.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-02.
Thrivepoint Financial Holdings, Inc. answers 48.4% of complaints inside the CFPB's tracked window and closes 41.9% with a written explanation. 19.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Thrivepoint Financial Holdings, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Thrivepoint Financial Holdings, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 31.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 48.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Thrivepoint Financial Holdings, Inc. (48.4% timely; 19.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Diversified product mix