CFPB · Single-product concentration

Thrive Mortgage, LLC

24 CFPB complaints · 83.3% in "Mortgage" · top issue Closing on a mortgage.

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24 CFPB complaints

Thrive Mortgage, LLC: 83.3% of 24 CFPB complaints sit in "Mortgage". Timely 95.8% · relief 0%. Allegations, not findings.

  • Single-product concentration
  • -85.7% filings 2020 to 2026

CFPB relief outcome brief

CCDB company thrive-mortgage-llc

0% relief · 95.8% timely · 24 filings · Mortgage

Same-product relief peers

Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)

Thrive Mortgage, LLC (this)0%Credit Bureau of CarbonCounty3%Credit Service Company0%Independent Bank Corp.15%American Capital Enterprises,Inc.1%
Closed-with-relief % among Thrive Mortgage, LLC and nearest filing-volume peers

Thrive Mortgage, LLC closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Thrive Mortgage, LLC scores strongest on timely response (93/100 percentile-benchmarked) and weakest on relief provided (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

51 /100 grade D

Relief provided

0 / 100 percentile-benchmarked

0% of complaints closed with relief to the consumer

Timely response

93 / 100 percentile-benchmarked

95.8% of complaints answered inside the CFPB 15-day window

Closed with explanation

92 / 100 percentile-benchmarked

95.8% of complaints closed with an explanation to the consumer

Most of Thrive Mortgage, LLC's 24 filings include narrative text

41.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

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Timely response rate 95.8%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Thrive Mortgage, LLC complaint mix by product

Total complaints: 24

Thrive Mortgage, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 24 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 20 complaints (83.3%), resolution 0.0% Mortgage 83.3% Debt collection: 2 complaints (8.3%), resolution 0.0% Debt collection 8.3% Credit reporting: 1 complaints (4.2%), resolution 0.0% Credit reporting,: 1 complaints (4.2%), resolution 0.0%
  • Mortgage 20 83.3% – 0% relief
  • Debt collection 2 8.3% – 0% relief
  • Credit reporting 1 4.2% – 0% relief
  • Credit reporting, 1 4.2% – 0% relief

How Thrive Mortgage, LLC's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 20
Debt collection 2
Credit reporting or other personal consumer reports 1
Credit reporting, credit repair services, or other personal consumer reports 1

Concentrated filing states for Thrive Mortgage, LLC

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
TX
45.8% of this company's filings
TX11MD2GA2OH2NC2IN1MO1CO1

Thrive Mortgage, LLC falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2026
1
-85.7% vs 2020
02468 2020202120222023202420252026 1

Top States

State Complaints
TX 11
MD 2
GA 2
OH 2
NC 2
IN 1
MO 1
CO 1
SC 1
MN 1

Top Issues

Issue Complaints
Closing on a mortgage 8
Applying for a mortgage or refinancing an existing mortgage 8
Trouble during payment process 4
Improper use of your report 2
Attempts to collect debt not owed 1
Took or threatened to take negative or legal action 1

Yearly Trend

Year Complaints Timely
2020 7 100%
2021 1 100%
2022 4 75%
2023 4 100%
2024 3 100%
2025 4 100%
2026 1 100%

Source: CFPB Consumer Complaint Database

Thrive Mortgage, LLC filings cluster in one product

Thrive Mortgage, LLC's 24 logged complaints stay concentrated: only 10 states show a filing. 41.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2026-06-24.

Thrive Mortgage, LLC answers 95.8% of complaints inside the CFPB's tracked window and closes 95.8% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Closing on a mortgage."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Thrive Mortgage, LLC.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Thrive Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 24.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 95.8%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Thrive Mortgage, LLC (95.8% timely; 0% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration