CFPB · Narrative-heavy record
Suburban Mortgage, Inc.
3 CFPB complaints · 66.7% with narratives · top issue Trouble during payment process.
Suburban Mortgage, Inc.: 66.7% of 3 filings include consumer narratives. Timely 66.7% · relief 33.3% · top product Mortgage. Allegations, not findings.
- Narrative-heavy record
- 0% filings 2016 to 2025
CFPB relief outcome brief
CCDB company suburban-mortgage-inc
33.3% relief · 66.7% timely · 3 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bank of America, National Association (31% relief)
Suburban Mortgage, Inc. closes 33.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Suburban Mortgage, Inc. complaint mix by product
- Mortgage 2 66.7% – 50% relief
- Credit reporting, 1 33.3% – 0% relief
How Suburban Mortgage, Inc.'s 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Suburban Mortgage, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- AZ
- 66.7% of this company's filings
Suburban Mortgage, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2025
- 1
- 0% vs 2016
Top States
| State | Complaints |
|---|---|
| AZ | 2 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 1 |
| Application, originator, mortgage broker | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 1 | 100% |
| 2018 | 1 | 100% |
| 2025 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Suburban Mortgage, Inc.'s narrative-rich complaint ledger
Suburban Mortgage, Inc.'s 3 logged complaints stay concentrated: only 2 states show a filing. 66.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2025-09-26.
Suburban Mortgage, Inc. answers 66.7% of complaints inside the CFPB's tracked window and closes 33.3% with a written explanation. 33.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Suburban Mortgage, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Suburban Mortgage, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 3.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Suburban Mortgage, Inc. (66.7% timely; 33.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record