CFPB · Single-product concentration
The Phoenix Recovery Group
595 CFPB complaints · 78.2% in "Debt collection" · top issue Attempts to collect debt not owed.
The Phoenix Recovery Group: 78.2% of 595 CFPB complaints sit in "Debt collection". Timely 66.1% · relief 5.2%. Allegations, not findings.
- Single-product concentration
- +810% filings 2013 to 2026
CFPB relief outcome brief
CCDB company the-phoenix-recovery-group
5.2% relief · 66.1% timely · 595 filings · Debt collection
Same-product relief peers
Nearest relief peer: Security Finance Corp (5.2% relief)
The Phoenix Recovery Group closes 5.2% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
The Phoenix Recovery Group scores strongest on closed with explanation (89/100 percentile-benchmarked) and weakest on relief provided (24/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
24 / 100 percentile-benchmarked
5.2% of complaints closed with relief to the consumer
Timely response
41 / 100 percentile-benchmarked
66.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
89 / 100 percentile-benchmarked
93.8% of complaints closed with an explanation to the consumer
How 595 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The Phoenix Recovery Group complaint mix by product
- Debt collection 465 78.2% – 7% relief
- Credit reporting 73 12.3% – 0% relief
- Credit reporting, 51 8.6% – 0% relief
- Debt or 2 0.3% – 0% relief
- Credit reporting 2 0.3% – 0% relief
- Credit card 1 0.2% – 0% relief
- Vehicle loan 1 0.2% – 0% relief
How The Phoenix Recovery Group's 595 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 465 |
| Credit reporting or other personal consumer reports | 73 |
| Credit reporting, credit repair services, or other personal consumer reports | 51 |
| Debt or credit management | 2 |
| Credit reporting | 2 |
| Credit card | 1 |
| Vehicle loan or lease | 1 |
Concentrated filing states for The Phoenix Recovery Group
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 76.6% of this company's filings
The Phoenix Recovery Group rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 91
- +810% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 456 |
| FL | 19 |
| GA | 16 |
| CA | 13 |
| MI | 8 |
| NC | 7 |
| VA | 6 |
| IL | 6 |
| TN | 6 |
| MO | 6 |
| CO | 5 |
| WA | 4 |
| AL | 4 |
| AZ | 4 |
| CT | 4 |
| LA | 4 |
| MD | 3 |
| NY | 3 |
| OK | 3 |
| IN | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 178 |
| False statements or representation | 75 |
| Written notification about debt | 72 |
| Incorrect information on your report | 72 |
| Took or threatened to take negative or legal action | 64 |
| Communication tactics | 27 |
| Disclosure verification of debt | 23 |
| Problem with a company's investigation into an existing problem | 19 |
| Improper use of your report | 19 |
| Cont'd attempts collect debt not owed | 17 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Improper contact or sharing of info | 5 |
| Electronic communications | 2 |
| Charged upfront or unexpected fees | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Incorrect information on credit report | 2 |
| Identity theft protection or other monitoring services | 1 |
| Problem when making payments | 1 |
| Getting a loan or lease | 1 |
| Problem with a company's investigation into an existing issue | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 10 | 100% |
| 2014 | 15 | 93.3% |
| 2015 | 11 | 54.5% |
| 2016 | 20 | 80% |
| 2017 | 32 | 100% |
| 2018 | 33 | 87.9% |
| 2019 | 21 | 90.5% |
| 2020 | 28 | 75% |
| 2021 | 37 | 100% |
| 2022 | 45 | 100% |
| 2023 | 47 | 97.9% |
| 2024 | 66 | 90.9% |
| 2025 | 139 | 30.2% |
| 2026 | 91 | 17.6% |
Source: CFPB Consumer Complaint Database
The Phoenix Recovery Group filings cluster in one product
The Phoenix Recovery Group's 595 logged complaints stay concentrated: only 31 states show a filing. Only 37.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2026-06-10.
The Phoenix Recovery Group answers 66.1% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 5.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Phoenix Recovery Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for The Phoenix Recovery Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 595.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for The Phoenix Recovery Group (66.1% timely; 5.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration