The Phoenix Recovery Group
595 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
The Phoenix Recovery Group complaint mix by product
- Debt collection 465 78.2% – 7% relief
- Credit reporting 73 12.3% – 0% relief
- Credit reporting, 51 8.6% – 0% relief
- Debt or 2 0.3% – 0% relief
- Credit reporting 2 0.3% – 0% relief
- Credit card 1 0.2% – 0% relief
- Vehicle loan 1 0.2% – 0% relief
How The Phoenix Recovery Group's 595 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 465 |
| Credit reporting or other personal consumer reports | 73 |
| Credit reporting, credit repair services, or other personal consumer reports | 51 |
| Debt or credit management | 2 |
| Credit reporting | 2 |
| Credit card | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 456 |
| FL | 19 |
| GA | 16 |
| CA | 13 |
| MI | 8 |
| NC | 7 |
| VA | 6 |
| IL | 6 |
| TN | 6 |
| MO | 6 |
| CO | 5 |
| WA | 4 |
| AL | 4 |
| AZ | 4 |
| CT | 4 |
| LA | 4 |
| MD | 3 |
| NY | 3 |
| OK | 3 |
| IN | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 178 |
| False statements or representation | 75 |
| Written notification about debt | 72 |
| Incorrect information on your report | 72 |
| Took or threatened to take negative or legal action | 64 |
| Communication tactics | 27 |
| Disclosure verification of debt | 23 |
| Problem with a company's investigation into an existing problem | 19 |
| Improper use of your report | 19 |
| Cont'd attempts collect debt not owed | 17 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Improper contact or sharing of info | 5 |
| Electronic communications | 2 |
| Charged upfront or unexpected fees | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Incorrect information on credit report | 2 |
| Identity theft protection or other monitoring services | 1 |
| Problem when making payments | 1 |
| Getting a loan or lease | 1 |
| Problem with a company's investigation into an existing issue | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 10 | 100% |
| 2014 | 15 | 93.3% |
| 2015 | 11 | 54.5% |
| 2016 | 20 | 80% |
| 2017 | 32 | 100% |
| 2018 | 33 | 87.9% |
| 2019 | 21 | 90.5% |
| 2020 | 28 | 75% |
| 2021 | 37 | 100% |
| 2022 | 45 | 100% |
| 2023 | 47 | 97.9% |
| 2024 | 66 | 90.9% |
| 2025 | 139 | 30.2% |
| 2026 | 91 | 17.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About The Phoenix Recovery Group
The Phoenix Recovery Group's 595 logged complaints stay concentrated: only 31 states show a filing on record. Only 37.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2013 through 2026-06-10.
The Phoenix Recovery Group answers 66.1% of complaints inside the CFPB's tracked window and closes 93.8% with a written explanation. 5.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about The Phoenix Recovery Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does The Phoenix Recovery Group have?
595, per the CFPB's public complaint count for this company (see the full breakdown above).
Does The Phoenix Recovery Group respond to complaints on time?
66.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about The Phoenix Recovery Group?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.