Total complaints
485
Filed since 2013
2026 data Public-data reference. official source
The Phoenix Recovery Group
485 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
485 consumer complaints filed with the CFPB
This profile shows The Phoenix Recovery Group's complaint history from CFPB public records. 485 consumers have filed complaints since 2013. The company has a 69.3% timely response rate and has provided relief in 5.6% of cases.
485
Total Complaints
69.3%
Timely Response
2.9%
Disputed
5.6%
Relief Provided
28
States Active
2013
Since
Timely response
69.3%
CFPB-tracked response window
Relief rate
5.6%
Closed with monetary or non-monetary relief
Timely response rate 69.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 5.6%
Industry median
Share closed with monetary or non-monetary relief.
The Phoenix Recovery Group complaint mix by product
- Debt collection 384 79.2% – 7% relief
- Credit reporting 51 10.5% – 0% relief
- Credit reporting, 45 9.3% – 0% relief
- Credit reporting 2 0.4% – 0% relief
- Debt or 1 0.2% – 0% relief
- Credit card 1 0.2% – 0% relief
- Vehicle loan 1 0.2% – 0% relief
How The Phoenix Recovery Group's 485 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 384 |
| Credit reporting or other personal consumer reports | 51 |
| Credit reporting, credit repair services, or other personal consumer reports | 45 |
| Credit reporting | 2 |
| Debt or credit management | 1 |
| Credit card | 1 |
| Vehicle loan or lease | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 379 |
| FL | 15 |
| GA | 13 |
| CA | 8 |
| MI | 7 |
| TN | 6 |
| CO | 5 |
| MO | 5 |
| NC | 5 |
| VA | 4 |
| IL | 3 |
| NY | 3 |
| LA | 3 |
| AL | 3 |
| AZ | 3 |
| OK | 3 |
| MD | 3 |
| CT | 2 |
| WA | 2 |
| NM | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 149 |
| Incorrect information on your report | 58 |
| Written notification about debt | 57 |
| False statements or representation | 56 |
| Took or threatened to take negative or legal action | 53 |
| Communication tactics | 24 |
| Disclosure verification of debt | 20 |
| Cont'd attempts collect debt not owed | 16 |
| Improper use of your report | 13 |
| Problem with a company's investigation into an existing problem | 12 |
| Problem with a credit reporting company's investigation into an existing problem | 12 |
| Improper contact or sharing of info | 5 |
| Incorrect information on credit report | 2 |
| Electronic communications | 2 |
| Threatened to contact someone or share information improperly | 2 |
| Charged upfront or unexpected fees | 1 |
| Identity theft protection or other monitoring services | 1 |
| Problem when making payments | 1 |
| Getting a loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 10 | 100% |
| 2014 | 15 | 93.3% |
| 2015 | 10 | 60% |
| 2016 | 17 | 82.4% |
| 2017 | 29 | 100% |
| 2018 | 29 | 86.2% |
| 2019 | 18 | 88.9% |
| 2020 | 25 | 80% |
| 2021 | 32 | 100% |
| 2022 | 40 | 100% |
| 2023 | 42 | 97.6% |
| 2024 | 58 | 89.7% |
| 2025 | 117 | 31.6% |
| 2026 | 43 | 0% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About The Phoenix Recovery Group
The Phoenix Recovery Group has accumulated 485 consumer complaints in the CFPB public database, with filings active across 28 U.S. states. Of those submissions, 158 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-19, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, The Phoenix Recovery Group reports a 69.3% timely-response rate and has closed 94.4% of cases with a written explanation to the consumer. 5.6% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.9% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Attempts to collect debt not owed".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating The Phoenix Recovery Group: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does The Phoenix Recovery Group have?
The Phoenix Recovery Group has received 485 consumer complaints filed with the Consumer Financial Protection Bureau.
Does The Phoenix Recovery Group respond to complaints on time?
The Phoenix Recovery Group has a 69.3% timely response rate to CFPB complaints.
What is the most common complaint about The Phoenix Recovery Group?
The most common issue reported against The Phoenix Recovery Group is "Attempts to collect debt not owed" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.
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