Total complaints
36
Filed since 2019
2026 data Public-data reference. official source
Student Loan Financial Assistance
36 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
36 consumer complaints filed with the CFPB
This profile shows Student Loan Financial Assistance's complaint history from CFPB public records. 36 consumers have filed complaints since 2019. The company has a 33.3% timely response rate and has provided relief in 11.1% of cases.
36
Total Complaints
33.3%
Timely Response
0%
Disputed
11.1%
Relief Provided
22
States Active
2019
Since
Timely response
33.3%
CFPB-tracked response window
Relief rate
11.1%
Closed with monetary or non-monetary relief
Timely response rate 33.3%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 11.1%
Industry median
Share closed with monetary or non-monetary relief.
Student Loan Financial Assistance complaint mix by product
- Student loan 26 72.2% – 12% relief
- Money transfer, 5 13.9% – 20% relief
- Debt collection 3 8.3% – 0% relief
- Credit reporting, 2 5.6% – 0% relief
How Student Loan Financial Assistance's 36 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 26 |
| Money transfer, virtual currency, or money service | 5 |
| Debt collection | 3 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Top States
| State | Complaints |
|---|---|
| CA | 4 |
| SC | 3 |
| NY | 3 |
| MA | 2 |
| OH | 2 |
| LA | 2 |
| NM | 1 |
| TX | 1 |
| KS | 1 |
| IN | 1 |
| AZ | 1 |
| KY | 1 |
| UT | 1 |
| WA | 1 |
| NE | 1 |
| NJ | 1 |
| NV | 1 |
| VA | 1 |
| MI | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 17 |
| Struggling to repay your loan | 8 |
| Fraud or scam | 5 |
| False statements or representation | 2 |
| Incorrect information on your report | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Attempts to collect debt not owed | 1 |
| Getting a loan | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 23 | 21.7% |
| 2020 | 12 | 50% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Student Loan Financial Assistance
Student Loan Financial Assistance has accumulated 36 consumer complaints in the CFPB public database, with filings active across 22 U.S. states. Of those submissions, 18 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2019, and the most recent logged activity is 2021-05-05, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Student Loan Financial Assistance reports a 33.3% timely-response rate and has closed 88.9% of cases with a written explanation to the consumer. 11.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Student loan", and the single most common underlying issue is "Dealing with your lender or servicer".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Student Loan Financial Assistance: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Student Loan Financial Assistance have?
Student Loan Financial Assistance has received 36 consumer complaints filed with the Consumer Financial Protection Bureau.
Does Student Loan Financial Assistance respond to complaints on time?
Student Loan Financial Assistance has a 33.3% timely response rate to CFPB complaints.
What is the most common complaint about Student Loan Financial Assistance?
The most common issue reported against Student Loan Financial Assistance is "Dealing with your lender or servicer" in the "Student loan" product category.
Read our methodology — how this data is sourced, computed, and verified.
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