CFPB · Narrative-heavy record
Student Loan Financial Assistance
42 CFPB complaints · 57.1% with narratives · top issue Dealing with your lender or servicer.
Student Loan Financial Assistance: 57.1% of 42 filings include consumer narratives. Timely 33.3% · relief 11.9% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- -92% filings 2019 to 2021
CFPB relief outcome brief
CCDB company student-loan-financial-assistance
11.9% relief · 33.3% timely · 42 filings · Student loan
Same-product relief peers
Nearest relief peer: Unisa, Inc (12.4% relief)
Student Loan Financial Assistance closes 11.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Student Loan Financial Assistance's 42 filings include narrative text
57.1% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Student Loan Financial Assistance complaint mix by product
- Student loan 29 69.0% – 14% relief
- Money transfer, 6 14.3% – 17% relief
- Debt collection 5 11.9% – 0% relief
- Credit reporting, 2 4.8% – 0% relief
How Student Loan Financial Assistance's 42 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 29 |
| Money transfer, virtual currency, or money service | 6 |
| Debt collection | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where Student Loan Financial Assistance complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 11.9% of this company's filings
Student Loan Financial Assistance falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 2
- -92% vs 2019
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| SC | 3 |
| NY | 3 |
| IL | 2 |
| MA | 2 |
| LA | 2 |
| OH | 2 |
| WA | 1 |
| KY | 1 |
| NC | 1 |
| VA | 1 |
| TX | 1 |
| UT | 1 |
| NM | 1 |
| TN | 1 |
| OR | 1 |
| AZ | 1 |
| MI | 1 |
| NJ | 1 |
| NE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 19 |
| Struggling to repay your loan | 9 |
| Fraud or scam | 6 |
| False statements or representation | 3 |
| Getting a loan | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Incorrect information on your report | 1 |
| Attempts to collect debt not owed | 1 |
| Communication tactics | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 25 | 24% |
| 2020 | 15 | 46.7% |
| 2021 | 2 | 50% |
Source: CFPB Consumer Complaint Database
Student Loan Financial Assistance's narrative-rich complaint ledger
Student Loan Financial Assistance's 42 logged complaints stay concentrated: only 26 states show a filing. 57.1% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2021-05-05.
Student Loan Financial Assistance answers 33.3% of complaints inside the CFPB's tracked window and closes 88.1% with a written explanation. 11.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Student Loan Financial Assistance.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Student Loan Financial Assistance: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 42.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 33.3%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Student Loan Financial Assistance (33.3% timely; 11.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record