Student Loan Direct
26 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Student Loan Direct complaint mix by product
- Student loan 15 57.7% – 13% relief
- Credit reporting 6 23.1% – 0% relief
- Money transfer, 3 11.5% – 0% relief
- Debt collection 2 7.7% – 50% relief
How Student Loan Direct's 26 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 15 |
| Credit reporting or other personal consumer reports | 6 |
| Money transfer, virtual currency, or money service | 3 |
| Debt collection | 2 |
Top States
| State | Complaints |
|---|---|
| SC | 3 |
| PA | 3 |
| IN | 3 |
| TX | 3 |
| NC | 2 |
| WV | 2 |
| VA | 1 |
| AL | 1 |
| OH | 1 |
| LA | 1 |
| MO | 1 |
| TN | 1 |
| WI | 1 |
| KS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 8 |
| Struggling to repay your loan | 7 |
| Incorrect information on your report | 5 |
| Fraud or scam | 3 |
| Threatened to contact someone or share information improperly | 1 |
| Improper use of your report | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 7 | 100% |
| 2019 | 8 | 100% |
| 2020 | 1 | 100% |
| 2021 | 1 | 100% |
| 2023 | 1 | 0% |
| 2024 | 2 | 0% |
| 2025 | 3 | 0% |
| 2026 | 3 | 33.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Student Loan Direct
Student Loan Direct's 26 logged complaints stay concentrated: only 14 states show a filing on record. 50% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2018 through 2026-06-25.
Student Loan Direct answers 69.2% of complaints inside the CFPB's tracked window and closes 53.8% with a written explanation. 11.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Student Loan Direct.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Student Loan Direct have?
26, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Student Loan Direct respond to complaints on time?
69.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Student Loan Direct?
"Dealing with your lender or servicer", filed under the "Student loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.