B9, Inc.
79 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
B9, Inc. complaint mix by product
- Checking or 54 68.4% – 6% relief
- Money transfer, 15 19.0% – 0% relief
- Payday loan, 4 5.1% – 0% relief
- Prepaid card 3 3.8% – 0% relief
- Credit card 1 1.3% – 0% relief
- Credit reporting 1 1.3% – 0% relief
- Payday loan, 1 1.3% – 0% relief
How B9, Inc.'s 79 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 54 |
| Money transfer, virtual currency, or money service | 15 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Prepaid card | 3 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 11 |
| FL | 7 |
| TX | 5 |
| CT | 5 |
| PA | 5 |
| OR | 4 |
| NC | 4 |
| OH | 3 |
| VA | 3 |
| MN | 3 |
| GA | 3 |
| AZ | 2 |
| KY | 2 |
| SC | 2 |
| TN | 2 |
| NJ | 2 |
| NY | 2 |
| NV | 2 |
| MI | 1 |
| NE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 37 |
| Problem with a lender or other company charging your account | 10 |
| Unauthorized transactions or other transaction problem | 5 |
| Closing an account | 4 |
| Trouble accessing funds in your mobile or digital wallet | 3 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Problem caused by your funds being low | 2 |
| Problem with a purchase or transfer | 2 |
| Unexpected or other fees | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Wrong amount charged or received | 1 |
| Issues with repayment | 1 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Fraud or scam | 1 |
| Problem with cash advance | 1 |
| Problem when making payments | 1 |
| Unexpected fees | 1 |
| Incorrect information on your report | 1 |
| Can't stop withdrawals from your bank account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 3 | 66.7% |
| 2023 | 9 | 100% |
| 2024 | 14 | 100% |
| 2025 | 29 | 89.7% |
| 2026 | 24 | 91.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About B9, Inc.
B9, Inc.'s 79 logged complaints stay concentrated: only 30 states show a filing on record. 64.6% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2022 through 2026-06-15.
B9, Inc. answers 92.4% of complaints inside the CFPB's tracked window and closes 93.7% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about B9, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does B9, Inc. have?
79, per the CFPB's public complaint count for this company (see the full breakdown above).
Does B9, Inc. respond to complaints on time?
92.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about B9, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.