CFPB · Narrative-heavy record
B9, Inc.
79 CFPB complaints · 64.6% with narratives · top issue Managing an account.
B9, Inc.: 64.6% of 79 filings include consumer narratives. Timely 92.4% · relief 3.8% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +700% filings 2022 to 2026
CFPB relief outcome brief
CCDB company b9-inc
3.8% relief · 92.4% timely · 79 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Randolph-Brooks Federal Credit Union (3.8% relief)
B9, Inc. closes 3.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of B9, Inc.'s 79 filings include narrative text
64.6% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
B9, Inc. complaint mix by product
- Checking or 54 68.4% – 6% relief
- Money transfer, 15 19.0% – 0% relief
- Payday loan, 4 5.1% – 0% relief
- Prepaid card 3 3.8% – 0% relief
- Credit card 1 1.3% – 0% relief
- Credit reporting 1 1.3% – 0% relief
- Payday loan, 1 1.3% – 0% relief
How B9, Inc.'s 79 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 54 |
| Money transfer, virtual currency, or money service | 15 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Prepaid card | 3 |
| Credit card | 1 |
| Credit reporting or other personal consumer reports | 1 |
| Payday loan, title loan, or personal loan | 1 |
Where B9, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 13.9% of this company's filings
B9, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 24
- +700% vs 2022
Top States
| State | Complaints |
|---|---|
| CA | 11 |
| FL | 7 |
| TX | 5 |
| CT | 5 |
| PA | 5 |
| OR | 4 |
| NC | 4 |
| OH | 3 |
| VA | 3 |
| MN | 3 |
| GA | 3 |
| AZ | 2 |
| KY | 2 |
| SC | 2 |
| TN | 2 |
| NJ | 2 |
| NY | 2 |
| NV | 2 |
| MI | 1 |
| NE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 37 |
| Problem with a lender or other company charging your account | 10 |
| Unauthorized transactions or other transaction problem | 5 |
| Closing an account | 4 |
| Trouble accessing funds in your mobile or digital wallet | 3 |
| Managing, opening, or closing your mobile wallet account | 2 |
| Problem caused by your funds being low | 2 |
| Problem with a purchase or transfer | 2 |
| Unexpected or other fees | 2 |
| Problem with fraud alerts or security freezes | 1 |
| Wrong amount charged or received | 1 |
| Issues with repayment | 1 |
| Other transaction problem | 1 |
| Other features, terms, or problems | 1 |
| Fraud or scam | 1 |
| Problem with cash advance | 1 |
| Problem when making payments | 1 |
| Unexpected fees | 1 |
| Incorrect information on your report | 1 |
| Can't stop withdrawals from your bank account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 3 | 66.7% |
| 2023 | 9 | 100% |
| 2024 | 14 | 100% |
| 2025 | 29 | 89.7% |
| 2026 | 24 | 91.7% |
Source: CFPB Consumer Complaint Database
B9, Inc.'s narrative-rich complaint ledger
B9, Inc.'s 79 logged complaints stay concentrated: only 30 states show a filing. 64.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-15.
B9, Inc. answers 92.4% of complaints inside the CFPB's tracked window and closes 93.7% with a written explanation. 3.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about B9, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for B9, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 79.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for B9, Inc. (92.4% timely; 3.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record