CFPB · Single-product concentration
SoFi Mortgage, LLC
20 CFPB complaints · 85% in "Mortgage" · top issue Applying for a mortgage or refinancing an existing mortgage.
SoFi Mortgage, LLC: 85% of 20 CFPB complaints sit in "Mortgage". Timely 100% · relief 5%. Allegations, not findings.
- Single-product concentration
- +60% filings 2019 to 2021
CFPB relief outcome brief
CCDB company sofi-mortgage-llc
5% relief · 100% timely · 20 filings · Mortgage
Same-product relief peers
Nearest relief peer: Better Mortgage, Inc. (5.1% relief)
SoFi Mortgage, LLC closes 5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
SoFi Mortgage, LLC scores strongest on timely response (100/100 percentile-benchmarked) and weakest on relief provided (23/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
23 / 100 percentile-benchmarked
5% of complaints closed with relief to the consumer
Timely response
100 / 100 percentile-benchmarked
100% of complaints answered inside the CFPB 15-day window
Closed with explanation
91 / 100 percentile-benchmarked
95% of complaints closed with an explanation to the consumer
Most of SoFi Mortgage, LLC's 20 filings include narrative text
60% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
SoFi Mortgage, LLC complaint mix by product
- Mortgage 17 85.0% – 0% relief
- Money transfer, 2 10.0% – 50% relief
- Payday loan, 1 5.0% – 0% relief
How SoFi Mortgage, LLC's 20 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 17 |
| Money transfer, virtual currency, or money service | 2 |
| Payday loan, title loan, or personal loan | 1 |
Where SoFi Mortgage, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 15% of this company's filings
SoFi Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2021
- 8
- +60% vs 2019
Top States
| State | Complaints |
|---|---|
| TX | 3 |
| IL | 2 |
| VA | 2 |
| NC | 2 |
| CO | 1 |
| WI | 1 |
| CA | 1 |
| MI | 1 |
| UT | 1 |
| NY | 1 |
| NV | 1 |
| PA | 1 |
| VT | 1 |
| DC | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Applying for a mortgage or refinancing an existing mortgage | 11 |
| Closing on a mortgage | 3 |
| Trouble during payment process | 3 |
| Lost or stolen check | 2 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 5 | 100% |
| 2020 | 7 | 100% |
| 2021 | 8 | 100% |
Source: CFPB Consumer Complaint Database
SoFi Mortgage, LLC filings cluster in one product
SoFi Mortgage, LLC's 20 logged complaints stay concentrated: only 15 states show a filing. 60% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2021-06-15.
SoFi Mortgage, LLC answers 100% of complaints inside the CFPB's tracked window and closes 95% with a written explanation. 5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Applying for a mortgage or refinancing an existing mortgage."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about SoFi Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for SoFi Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 20.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for SoFi Mortgage, LLC (100% timely; 5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration