CFPB · Single-product concentration
Shapeshift Ag
10 CFPB complaints · 100% in "Money transfer, virtual currency, or money service" · top issue Other transaction problem.
Shapeshift Ag: 100% of 10 CFPB complaints sit in "Money transfer, virtual currency, or money service". Timely 50% · relief 10%. Allegations, not findings.
- Single-product concentration
- -50% filings 2017 to 2021
CFPB relief outcome brief
CCDB company shapeshift-ag
10% relief · 50% timely · 10 filings · Money transfer, virtual currency, or money service
Same-product relief peers
Nearest relief peer: Meta Payments Inc. (10.9% relief)
Shapeshift Ag closes 10% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Shapeshift Ag scores strongest on closed with explanation (82/100 percentile-benchmarked) and weakest on timely response (12/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
47 / 100 percentile-benchmarked
10% of complaints closed with relief to the consumer
Timely response
12 / 100 percentile-benchmarked
50% of complaints answered inside the CFPB 15-day window
Closed with explanation
82 / 100 percentile-benchmarked
90% of complaints closed with an explanation to the consumer
Most of Shapeshift Ag's 10 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Shapeshift Ag complaint mix by product
- Money transfer, 10 100.0% – 10% relief
How Shapeshift Ag's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Money transfer, virtual currency, or money service | 10 |
Where Shapeshift Ag complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 20% of this company's filings
Shapeshift Ag falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -50% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| PA | 1 |
| MD | 1 |
| GA | 1 |
| AL | 1 |
| NJ | 1 |
| TX | 1 |
| WA | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Other transaction problem | 3 |
| Money was not available when promised | 3 |
| Fraud or scam | 3 |
| Confusing or missing disclosures | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 2 | 100% |
| 2018 | 7 | 28.6% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Shapeshift Ag filings cluster in one product
Shapeshift Ag's 10 logged complaints stay concentrated: only 9 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2021-01-17.
Shapeshift Ag answers 50% of complaints inside the CFPB's tracked window and closes 90% with a written explanation. 10% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Money transfer, virtual currency, or money service" draws the most filings, most often for "Other transaction problem."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Shapeshift Ag.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Shapeshift Ag: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 50%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Shapeshift Ag (50% timely; 10% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration