CFPB · Single-product concentration
Sentrix Financial Services
9 CFPB complaints · 77.8% in "Mortgage" · top issue Application, originator, mortgage broker.
Sentrix Financial Services: 77.8% of 9 CFPB complaints sit in "Mortgage". Timely 0% · relief 0%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2012 to 2024
CFPB relief outcome brief
CCDB company sentrix-financial-services
0% relief · 0% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: Rushmore Loan Management Services LLC (0% relief)
Sentrix Financial Services closes 0% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sentrix Financial Services has 9 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sentrix Financial Services complaint mix by product
- Mortgage 7 77.8% – 0% relief
- Credit reporting 1 11.1% – 0% relief
- Debt collection 1 11.1% – 0% relief
How Sentrix Financial Services's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 7 |
| Credit reporting or other personal consumer reports | 1 |
| Debt collection | 1 |
Where Sentrix Financial Services complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 22.2% of this company's filings
Sentrix Financial Services falling annual filings
Annual filing volume from the CFPB public database
- 2024
- 1
- -66.7% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 2 |
| NJ | 2 |
| OH | 2 |
| SC | 1 |
| MN | 1 |
| VA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Application, originator, mortgage broker | 5 |
| Incorrect information on your report | 1 |
| Communication tactics | 1 |
| Credit decision / Underwriting | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 0% |
| 2013 | 1 | 0% |
| 2014 | 2 | 0% |
| 2015 | 1 | 0% |
| 2021 | 1 | 0% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Sentrix Financial Services filings cluster in one product
Sentrix Financial Services's 9 logged complaints stay concentrated: only 6 states show a filing. Only 0% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2024-05-23.
Sentrix Financial Services answers 0% of complaints inside the CFPB's tracked window and closes 11.1% with a written explanation. 0% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Application, originator, mortgage broker."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sentrix Financial Services.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sentrix Financial Services: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 0%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sentrix Financial Services (0% timely; 0% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration