CFPB · Single-product concentration
Sente Mortgage
9 CFPB complaints · 88.9% in "Mortgage" · top issue Trouble during payment process.
Sente Mortgage: 88.9% of 9 CFPB complaints sit in "Mortgage". Timely 66.7% · relief 11.1%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2026
CFPB relief outcome brief
CCDB company sente-mortgage
11.1% relief · 66.7% timely · 9 filings · Mortgage
Same-product relief peers
Nearest relief peer: CrossCountry Mortgage LLC (11.2% relief)
Sente Mortgage closes 11.1% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Sente Mortgage has 9 filings on record, below the 10-complaint threshold this score requires for a stable percentage. A single additional filing can swing a rate by 10+ points at this volume, so no score is shown rather than an unstable one.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Sente Mortgage complaint mix by product
- Mortgage 8 88.9% – 13% relief
- Credit reporting, 1 11.1% – 0% relief
How Sente Mortgage's 9 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 8 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Sente Mortgage complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| TX | 8 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 6 |
| Loan modification,collection,foreclosure | 1 |
| Settlement process and costs | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2016 | 1 | 0% |
| 2021 | 2 | 100% |
| 2022 | 1 | 100% |
| 2023 | 2 | 100% |
| 2025 | 1 | 100% |
| 2026 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Sente Mortgage filings cluster in one product
Sente Mortgage's 9 logged complaints stay concentrated: only 1 state shows a filing. 55.6% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-01-30.
Sente Mortgage answers 66.7% of complaints inside the CFPB's tracked window and closes 88.9% with a written explanation. 11.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Sente Mortgage.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Sente Mortgage: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 9.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 66.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Sente Mortgage (66.7% timely; 11.1% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration