CFPB · Single-product concentration
Eastpoint Recovery Group, Inc
140 CFPB complaints · 94.3% in "Debt collection" · top issue Communication tactics.
Eastpoint Recovery Group, Inc: 94.3% of 140 CFPB complaints sit in "Debt collection". Timely 85% · relief 7.9%. Allegations, not findings.
- Single-product concentration
- -20% filings 2013 to 2026
CFPB relief outcome brief
CCDB company eastpoint-recovery-group-inc
7.9% relief · 85% timely · 140 filings · Debt collection
Same-product relief peers
Nearest relief peer: Terrill Outsourcing Group (7.9% relief)
Eastpoint Recovery Group, Inc closes 7.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Eastpoint Recovery Group, Inc's 140 filings include narrative text
45.7% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Eastpoint Recovery Group, Inc complaint mix by product
- Debt collection 132 94.3% – 8% relief
- Credit reporting, 4 2.9% – 0% relief
- Consumer Loan 3 2.1% – 33% relief
- Payday loan, 1 0.7% – 0% relief
How Eastpoint Recovery Group, Inc's 140 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 132 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Consumer Loan | 3 |
| Payday loan, title loan, or personal loan | 1 |
Where Eastpoint Recovery Group, Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 15.7% of this company's filings
Eastpoint Recovery Group, Inc falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 4
- -20% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 22 |
| FL | 12 |
| IL | 9 |
| TX | 9 |
| PA | 7 |
| GA | 7 |
| NY | 6 |
| AZ | 6 |
| VA | 5 |
| AL | 5 |
| NJ | 4 |
| CT | 4 |
| TN | 4 |
| MN | 4 |
| OH | 4 |
| OK | 3 |
| MA | 3 |
| IN | 2 |
| SC | 2 |
| NH | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 32 |
| Threatened to contact someone or share information improperly | 22 |
| Attempts to collect debt not owed | 18 |
| Improper contact or sharing of info | 17 |
| Took or threatened to take negative or legal action | 13 |
| False statements or representation | 9 |
| Taking/threatening an illegal action | 6 |
| Written notification about debt | 5 |
| Disclosure verification of debt | 5 |
| Cont'd attempts collect debt not owed | 3 |
| Problems when you are unable to pay | 3 |
| Improper use of your report | 2 |
| Electronic communications | 2 |
| Incorrect information on your report | 2 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 5 | 100% |
| 2014 | 16 | 100% |
| 2015 | 17 | 100% |
| 2016 | 4 | 100% |
| 2017 | 11 | 81.8% |
| 2018 | 15 | 80% |
| 2019 | 11 | 100% |
| 2020 | 13 | 100% |
| 2021 | 18 | 83.3% |
| 2022 | 6 | 100% |
| 2023 | 5 | 80% |
| 2024 | 10 | 70% |
| 2025 | 5 | 0% |
| 2026 | 4 | 0% |
Source: CFPB Consumer Complaint Database
Eastpoint Recovery Group, Inc filings cluster in one product
Eastpoint Recovery Group, Inc's 140 logged complaints stay concentrated: only 37 states show a filing. 45.7% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2026-05-14.
Eastpoint Recovery Group, Inc answers 85% of complaints inside the CFPB's tracked window and closes 82.9% with a written explanation. 7.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Eastpoint Recovery Group, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Eastpoint Recovery Group, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 140.
- Account Discovery Systems, LLC Δ 0 complaints · 0% relief 140complaints
- American Recovery Service Incorporated Δ 0 complaints · 2.9% relief 140complaints
- Business & Professional Collection Service Inc Δ 0 complaints · 0% relief 140complaints
- Ingo Money, Inc. Δ 0 complaints · 0.7% relief 140complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 85%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Eastpoint Recovery Group, Inc (85% timely; 7.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration