CFPB · Narrative-heavy record
Banner Corporation
165 CFPB complaints · 42.4% with narratives · top issue Managing an account.
Banner Corporation: 42.4% of 165 filings include consumer narratives. Timely 99.4% · relief 13.3% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +133.3% filings 2019 to 2026
CFPB relief outcome brief
CCDB company banner-corporation
13.3% relief · 99.4% timely · 165 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: E*Trade Bank (13.3% relief)
Banner Corporation closes 13.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Banner Corporation's 165 filings include narrative text
42.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Banner Corporation complaint mix by product
- Checking or 94 59.1% – 16% relief
- Mortgage 28 17.6% – 14% relief
- Money transfer, 12 7.5% – 8% relief
- Debt collection 8 5.0% – 13% relief
- Credit reporting 7 4.4% – 0% relief
- Payday loan, 5 3.1% – 20% relief
- Credit reporting, 5 3.1% – 0% relief
How Banner Corporation's 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 94 |
| Mortgage | 28 |
| Money transfer, virtual currency, or money service | 12 |
| Debt collection | 8 |
| Credit reporting or other personal consumer reports | 7 |
| Payday loan, title loan, or personal loan | 5 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Credit card or prepaid card | 3 |
| Credit card | 2 |
| Vehicle loan or lease | 1 |
Where Banner Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- WA
- 35.8% of this company's filings
Banner Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 21
- +133.3% vs 2019
Top States
| State | Complaints |
|---|---|
| WA | 59 |
| CA | 50 |
| OR | 36 |
| ID | 8 |
| FL | 2 |
| AL | 1 |
| PA | 1 |
| TX | 1 |
| AR | 1 |
| WY | 1 |
| VA | 1 |
| NV | 1 |
| GA | 1 |
| IL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 58 |
| Trouble during payment process | 11 |
| Opening an account | 10 |
| Problem with a lender or other company charging your account | 10 |
| Problem caused by your funds being low | 8 |
| Closing an account | 8 |
| Struggling to pay mortgage | 6 |
| Incorrect information on your report | 6 |
| Fraud or scam | 5 |
| Closing on a mortgage | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Attempts to collect debt not owed | 4 |
| Improper use of your report | 4 |
| Other transaction problem | 3 |
| Took or threatened to take negative or legal action | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| Problem when making payments | 2 |
| Getting a credit card | 2 |
| Problem with the payoff process at the end of the loan | 2 |
| Problem with customer service | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 9 | 100% |
| 2020 | 23 | 100% |
| 2021 | 16 | 100% |
| 2022 | 27 | 100% |
| 2023 | 31 | 100% |
| 2024 | 20 | 100% |
| 2025 | 18 | 94.4% |
| 2026 | 21 | 100% |
Source: CFPB Consumer Complaint Database
Banner Corporation's narrative-rich complaint ledger
Banner Corporation's 165 logged complaints stay concentrated: only 14 states show a filing. 42.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-25.
Banner Corporation answers 99.4% of complaints inside the CFPB's tracked window and closes 84.8% with a written explanation. 13.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Banner Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Banner Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 165.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Banner Corporation (99.4% timely; 13.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record