Express Collections, Inc.
165 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Express Collections, Inc. complaint mix by product
- Debt collection 124 75.2% – 3% relief
- Credit reporting 32 19.4% – 0% relief
- Credit reporting, 7 4.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Express Collections, Inc.'s 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 124 |
| Credit reporting or other personal consumer reports | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 84 |
| SD | 22 |
| LA | 8 |
| MO | 8 |
| MS | 7 |
| SC | 6 |
| MA | 4 |
| AZ | 4 |
| WY | 4 |
| GA | 3 |
| WA | 2 |
| OR | 2 |
| FL | 2 |
| OH | 2 |
| MI | 2 |
| ND | 1 |
| PA | 1 |
| IN | 1 |
| AL | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 49 |
| Took or threatened to take negative or legal action | 26 |
| Incorrect information on your report | 24 |
| Written notification about debt | 19 |
| False statements or representation | 16 |
| Problem with a company's investigation into an existing problem | 9 |
| Communication tactics | 8 |
| Improper use of your report | 7 |
| Threatened to contact someone or share information improperly | 3 |
| Electronic communications | 1 |
| Disclosure verification of debt | 1 |
| Improper contact or sharing of info | 1 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 2 | 50% |
| 2016 | 4 | 100% |
| 2017 | 1 | 100% |
| 2018 | 4 | 100% |
| 2019 | 4 | 100% |
| 2020 | 2 | 100% |
| 2021 | 15 | 100% |
| 2022 | 10 | 100% |
| 2023 | 16 | 100% |
| 2024 | 31 | 100% |
| 2025 | 48 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Express Collections, Inc.
Express Collections, Inc.'s 165 logged complaints stay concentrated: only 20 states show a filing on record. Only 30.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2014 through 2026-06-23.
Express Collections, Inc. answers 99.4% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 2.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Express Collections, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Express Collections, Inc. have?
165, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Express Collections, Inc. respond to complaints on time?
99.4% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Express Collections, Inc.?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.