CFPB · Single-product concentration
Express Collections, Inc.
165 CFPB complaints · 75.2% in "Debt collection" · top issue Attempts to collect debt not owed.
Express Collections, Inc.: 75.2% of 165 CFPB complaints sit in "Debt collection". Timely 99.4% · relief 2.4%. Allegations, not findings.
- Single-product concentration
- +2600% filings 2014 to 2026
CFPB relief outcome brief
CCDB company express-collections-inc
2.4% relief · 99.4% timely · 165 filings · Debt collection
Same-product relief peers
Nearest relief peer: 2288984 Ontario Inc. (2.4% relief)
Express Collections, Inc. closes 2.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 165 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Express Collections, Inc. complaint mix by product
- Debt collection 124 75.2% – 3% relief
- Credit reporting 32 19.4% – 0% relief
- Credit reporting, 7 4.2% – 0% relief
- Payday loan, 1 0.6% – 0% relief
- Payday loan, 1 0.6% – 0% relief
How Express Collections, Inc.'s 165 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 124 |
| Credit reporting or other personal consumer reports | 32 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Express Collections, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 50.9% of this company's filings
Express Collections, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 27
- +2600% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 84 |
| SD | 22 |
| LA | 8 |
| MO | 8 |
| MS | 7 |
| SC | 6 |
| MA | 4 |
| AZ | 4 |
| WY | 4 |
| GA | 3 |
| WA | 2 |
| OR | 2 |
| FL | 2 |
| OH | 2 |
| MI | 2 |
| ND | 1 |
| PA | 1 |
| IN | 1 |
| AL | 1 |
| CO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 49 |
| Took or threatened to take negative or legal action | 26 |
| Incorrect information on your report | 24 |
| Written notification about debt | 19 |
| False statements or representation | 16 |
| Problem with a company's investigation into an existing problem | 9 |
| Communication tactics | 8 |
| Improper use of your report | 7 |
| Threatened to contact someone or share information improperly | 3 |
| Electronic communications | 1 |
| Disclosure verification of debt | 1 |
| Improper contact or sharing of info | 1 |
| Charged fees or interest you didn't expect | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 1 | 100% |
| 2015 | 2 | 50% |
| 2016 | 4 | 100% |
| 2017 | 1 | 100% |
| 2018 | 4 | 100% |
| 2019 | 4 | 100% |
| 2020 | 2 | 100% |
| 2021 | 15 | 100% |
| 2022 | 10 | 100% |
| 2023 | 16 | 100% |
| 2024 | 31 | 100% |
| 2025 | 48 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database
Express Collections, Inc. filings cluster in one product
Express Collections, Inc.'s 165 logged complaints stay concentrated: only 20 states show a filing. Only 30.9% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2014 through 2026-06-23.
Express Collections, Inc. answers 99.4% of complaints inside the CFPB's tracked window and closes 97.6% with a written explanation. 2.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Express Collections, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Express Collections, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 165.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Express Collections, Inc. (99.4% timely; 2.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration