CFPB · Single-product concentration
Russell Collection Agency, Inc
38 CFPB complaints · 76.3% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Russell Collection Agency, Inc: 76.3% of 38 CFPB complaints sit in "Debt collection". Timely 97.4% · relief 26.3%. Allegations, not findings.
- Single-product concentration
- 0% filings 2013 to 2021
CFPB relief outcome brief
CCDB company russell-collection-agency-inc
26.3% relief · 97.4% timely · 38 filings · Debt collection
Same-product relief peers
Nearest relief peer: Merchants' Credit Guide Company (26.2% relief)
Russell Collection Agency, Inc closes 26.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Russell Collection Agency, Inc's 38 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Russell Collection Agency, Inc complaint mix by product
- Debt collection 29 76.3% – 35% relief
- Credit reporting, 8 21.1% – 0% relief
- Consumer Loan 1 2.6% – 0% relief
How Russell Collection Agency, Inc's 38 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 29 |
| Credit reporting, credit repair services, or other personal consumer reports | 8 |
| Consumer Loan | 1 |
Concentrated filing states for Russell Collection Agency, Inc
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 73.7% of this company's filings
Russell Collection Agency, Inc complaints by year
Annual filing volume from the CFPB public database
- 2021
- 1
- 0% vs 2013
Top States
| State | Complaints |
|---|---|
| MI | 28 |
| OH | 2 |
| CA | 1 |
| OK | 1 |
| KY | 1 |
| AR | 1 |
| HI | 1 |
| AZ | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 8 |
| Written notification about debt | 7 |
| Attempts to collect debt not owed | 5 |
| Disclosure verification of debt | 4 |
| Incorrect information on your report | 4 |
| Communication tactics | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Taking out the loan or lease | 1 |
| Improper contact or sharing of info | 1 |
| False statements or representation | 1 |
| Credit monitoring or identity theft protection services | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 100% |
| 2014 | 4 | 100% |
| 2015 | 4 | 100% |
| 2016 | 3 | 100% |
| 2017 | 7 | 100% |
| 2018 | 13 | 100% |
| 2019 | 5 | 100% |
| 2021 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Russell Collection Agency, Inc filings cluster in one product
Russell Collection Agency, Inc's 38 logged complaints stay concentrated: only 9 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2013 through 2021-12-18.
Russell Collection Agency, Inc answers 97.4% of complaints inside the CFPB's tracked window and closes 68.4% with a written explanation. 26.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Russell Collection Agency, Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Russell Collection Agency, Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 38.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.4%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Russell Collection Agency, Inc (97.4% timely; 26.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration