CFPB · Single-product concentration
Residential Mortgage Services Holdings, Inc.
17 CFPB complaints · 88.2% in "Mortgage" · top issue Trouble during payment process.
Residential Mortgage Services Holdings, Inc.: 88.2% of 17 CFPB complaints sit in "Mortgage". Timely 88.2% · relief 35.3%. Allegations, not findings.
- Single-product concentration
- 0% filings 2012 to 2024
CFPB relief outcome brief
CCDB company residential-mortgage-services-holdings-inc
35.3% relief · 88.2% timely · 17 filings · Mortgage
Same-product relief peers
Nearest relief peer: Bank of America, National Association (31% relief)
Residential Mortgage Services Holdings, Inc. closes 35.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 17 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Residential Mortgage Services Holdings, Inc. complaint mix by product
- Mortgage 15 88.2% – 40% relief
- Credit reporting, 2 11.8% – 0% relief
How Residential Mortgage Services Holdings, Inc.'s 17 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 15 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where Residential Mortgage Services Holdings, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NH
- 23.5% of this company's filings
Residential Mortgage Services Holdings, Inc. complaints by year
Annual filing volume from the CFPB public database
- 2024
- 1
- 0% vs 2012
Top States
| State | Complaints |
|---|---|
| NH | 4 |
| PA | 3 |
| MA | 3 |
| CT | 2 |
| MO | 1 |
| MD | 1 |
| VT | 1 |
| VA | 1 |
| DE | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 3 |
| Application, originator, mortgage broker | 3 |
| Loan servicing, payments, escrow account | 2 |
| Credit decision / Underwriting | 2 |
| Applying for a mortgage or refinancing an existing mortgage | 2 |
| Closing on a mortgage | 2 |
| Settlement process and costs | 1 |
| Identity theft protection or other monitoring services | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2015 | 6 | 100% |
| 2017 | 2 | 100% |
| 2018 | 3 | 100% |
| 2020 | 4 | 100% |
| 2024 | 1 | 0% |
Source: CFPB Consumer Complaint Database
Residential Mortgage Services Holdings, Inc. filings cluster in one product
Residential Mortgage Services Holdings, Inc.'s 17 logged complaints stay concentrated: only 9 states show a filing. Only 29.4% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2024-12-13.
Residential Mortgage Services Holdings, Inc. answers 88.2% of complaints inside the CFPB's tracked window and closes 47.1% with a written explanation. 35.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Residential Mortgage Services Holdings, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Residential Mortgage Services Holdings, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 17.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 88.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Residential Mortgage Services Holdings, Inc. (88.2% timely; 35.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration