2026 data Public-data reference. official source

UNITED AUTO ACCEPTANCE

94 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

94 consumer complaints filed with the CFPB

This profile shows UNITED AUTO ACCEPTANCE's complaint history from CFPB public records. 94 consumers have filed complaints since 2013. The company has a 69.1% timely response rate and has provided relief in 1.1% of cases.

94
Total Complaints
69.1%
Timely Response
2.1%
Disputed
1.1%
Relief Provided
11
States Active
2013
Since

Total complaints

94

Filed since 2013

Timely response

69.1%

CFPB-tracked response window

Relief rate

1.1%

Closed with monetary or non-monetary relief

Timely response rate 69.1%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 1.1%
Industry median

Share closed with monetary or non-monetary relief.

UNITED AUTO ACCEPTANCE complaint mix by product

Total complaints: 94

UNITED AUTO ACCEPTANCE complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 94 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Debt collection: 31 complaints (33.0%), resolution 0.0% Debt collection 33.0% Vehicle loan: 22 complaints (23.4%), resolution 0.0% Vehicle loan 23.4% Credit reporting: 18 complaints (19.1%), resolution 5.6% Credit reporting 19.1% Credit reporting,: 14 complaints (14.9%), resolution 0.0% Credit reporting, 14.9% Consumer Loan: 7 complaints (7.4%), resolution 0.0% Consumer Loan 7.4% Credit card: 1 complaints (1.1%), resolution 0.0% Credit reporting: 1 complaints (1.1%), resolution 0.0%
  • Debt collection 31 33.0% 0% relief
  • Vehicle loan 22 23.4% 0% relief
  • Credit reporting 18 19.1% 6% relief
  • Credit reporting, 14 14.9% 0% relief
  • Consumer Loan 7 7.4% 0% relief
  • Credit card 1 1.1% 0% relief
  • Credit reporting 1 1.1% 0% relief

How UNITED AUTO ACCEPTANCE's 94 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Debt collection 31
Vehicle loan or lease 22
Credit reporting or other personal consumer reports 18
Credit reporting, credit repair services, or other personal consumer reports 14
Consumer Loan 7
Credit card or prepaid card 1
Credit reporting 1

Top States

State Complaints
GA 77
FL 5
NC 3
TX 1
AL 1
MD 1
MO 1
IA 1
MS 1
NV 1
OK 1

Top Issues

Issue Complaints
Incorrect information on your report 25
Attempts to collect debt not owed 11
Took or threatened to take negative or legal action 9
Repossession 6
Written notification about debt 4
Struggling to pay your loan 4
Getting a loan or lease 4
Problems when you are unable to pay 4
Improper use of your report 4
Managing the loan or lease 4
Problems at the end of the loan or lease 3
Communication tactics 3
Problem with a credit reporting company's investigation into an existing problem 2
Problem with a company's investigation into an existing problem 2
False statements or representation 2
Improper contact or sharing of info 1
Shopping for a loan or lease 1
Taking out the loan or lease 1
Problem with a purchase shown on your statement 1
Incorrect information on credit report 1

Yearly Trend

Year Complaints Timely
2013 1 0%
2014 2 100%
2015 2 50%
2016 5 80%
2017 7 100%
2018 4 100%
2019 1 100%
2020 9 66.7%
2021 8 100%
2022 10 10%
2023 3 100%
2024 14 92.9%
2025 22 63.6%
2026 6 16.7%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About UNITED AUTO ACCEPTANCE

UNITED AUTO ACCEPTANCE has accumulated 94 consumer complaints in the CFPB public database, with filings active across 11 U.S. states. Of those submissions, 34 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-23, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, UNITED AUTO ACCEPTANCE reports a 69.1% timely-response rate and has closed 95.7% of cases with a written explanation to the consumer. 1.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.1% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating UNITED AUTO ACCEPTANCE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does UNITED AUTO ACCEPTANCE have?

UNITED AUTO ACCEPTANCE has received 94 consumer complaints filed with the Consumer Financial Protection Bureau.

Does UNITED AUTO ACCEPTANCE respond to complaints on time?

UNITED AUTO ACCEPTANCE has a 69.1% timely response rate to CFPB complaints.

What is the most common complaint about UNITED AUTO ACCEPTANCE?

The most common issue reported against UNITED AUTO ACCEPTANCE is "Incorrect information on your report" in the "Debt collection" product category.

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