Total complaints
94
Filed since 2013
94 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
94 consumer complaints filed with the CFPB
This profile shows UNITED AUTO ACCEPTANCE's complaint history from CFPB public records. 94 consumers have filed complaints since 2013. The company has a 69.1% timely response rate and has provided relief in 1.1% of cases.
Total complaints
94
Filed since 2013
Timely response
69.1%
CFPB-tracked response window
Relief rate
1.1%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How UNITED AUTO ACCEPTANCE's 94 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Debt collection | 31 |
| Vehicle loan or lease | 22 |
| Credit reporting or other personal consumer reports | 18 |
| Credit reporting, credit repair services, or other personal consumer reports | 14 |
| Consumer Loan | 7 |
| Credit card or prepaid card | 1 |
| Credit reporting | 1 |
| State | Complaints |
|---|---|
| GA | 77 |
| FL | 5 |
| NC | 3 |
| TX | 1 |
| AL | 1 |
| MD | 1 |
| MO | 1 |
| IA | 1 |
| MS | 1 |
| NV | 1 |
| OK | 1 |
| Issue | Complaints |
|---|---|
| Incorrect information on your report | 25 |
| Attempts to collect debt not owed | 11 |
| Took or threatened to take negative or legal action | 9 |
| Repossession | 6 |
| Written notification about debt | 4 |
| Struggling to pay your loan | 4 |
| Getting a loan or lease | 4 |
| Problems when you are unable to pay | 4 |
| Improper use of your report | 4 |
| Managing the loan or lease | 4 |
| Problems at the end of the loan or lease | 3 |
| Communication tactics | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Problem with a company's investigation into an existing problem | 2 |
| False statements or representation | 2 |
| Improper contact or sharing of info | 1 |
| Shopping for a loan or lease | 1 |
| Taking out the loan or lease | 1 |
| Problem with a purchase shown on your statement | 1 |
| Incorrect information on credit report | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 100% |
| 2015 | 2 | 50% |
| 2016 | 5 | 80% |
| 2017 | 7 | 100% |
| 2018 | 4 | 100% |
| 2019 | 1 | 100% |
| 2020 | 9 | 66.7% |
| 2021 | 8 | 100% |
| 2022 | 10 | 10% |
| 2023 | 3 | 100% |
| 2024 | 14 | 92.9% |
| 2025 | 22 | 63.6% |
| 2026 | 6 | 16.7% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
UNITED AUTO ACCEPTANCE has accumulated 94 consumer complaints in the CFPB public database, with filings active across 11 U.S. states. Of those submissions, 34 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2026-03-23, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, UNITED AUTO ACCEPTANCE reports a 69.1% timely-response rate and has closed 95.7% of cases with a written explanation to the consumer. 1.1% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.1% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Debt collection", and the single most common underlying issue is "Incorrect information on your report".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating UNITED AUTO ACCEPTANCE: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
UNITED AUTO ACCEPTANCE has received 94 consumer complaints filed with the Consumer Financial Protection Bureau.
UNITED AUTO ACCEPTANCE has a 69.1% timely response rate to CFPB complaints.
The most common issue reported against UNITED AUTO ACCEPTANCE is "Incorrect information on your report" in the "Debt collection" product category.
Read our methodology — how this data is sourced, computed, and verified.