CFPB · Narrative-heavy record
Pacific Western Bank
51 CFPB complaints · 52.9% with narratives · top issue Managing an account.
Pacific Western Bank: 52.9% of 51 filings include consumer narratives. Timely 90.2% · relief 15.7% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +200% filings 2015 to 2023
CFPB relief outcome brief
CCDB company pacific-western-bank
15.7% relief · 90.2% timely · 51 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Investors Bank (15.7% relief)
Pacific Western Bank closes 15.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Pacific Western Bank's 51 filings include narrative text
52.9% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Western Bank complaint mix by product
- Checking or 23 45.1% – 13% relief
- Mortgage 16 31.4% – 19% relief
- Bank account 8 15.7% – 13% relief
- Money transfer, 2 3.9% – 50% relief
- Debt collection 1 2.0% – 0% relief
- Payday loan, 1 2.0% – 0% relief
How Pacific Western Bank's 51 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 23 |
| Mortgage | 16 |
| Bank account or service | 8 |
| Money transfer, virtual currency, or money service | 2 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
Concentrated filing states for Pacific Western Bank
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 56.9% of this company's filings
Pacific Western Bank rising annual filings
Annual filing volume from the CFPB public database
- 2023
- 15
- +200% vs 2015
Top States
| State | Complaints |
|---|---|
| CA | 29 |
| AZ | 6 |
| IL | 3 |
| TX | 2 |
| NC | 2 |
| SC | 2 |
| MT | 1 |
| MA | 1 |
| KY | 1 |
| VA | 1 |
| KS | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Account opening, closing, or management | 4 |
| Problem with a lender or other company charging your account | 3 |
| Closing an account | 3 |
| Closing on a mortgage | 2 |
| Trouble during payment process | 2 |
| Opening an account | 2 |
| Loan modification,collection,foreclosure | 2 |
| Making/receiving payments, sending money | 2 |
| Struggling to pay mortgage | 1 |
| Using a debit or ATM card | 1 |
| Deposits and withdrawals | 1 |
| Took or threatened to take negative or legal action | 1 |
| Getting a line of credit | 1 |
| Other transaction problem | 1 |
| Unauthorized transactions or other transaction problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 5 | 20% |
| 2016 | 4 | 100% |
| 2017 | 5 | 100% |
| 2018 | 3 | 100% |
| 2019 | 5 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 100% |
| 2022 | 10 | 100% |
| 2023 | 15 | 93.3% |
Source: CFPB Consumer Complaint Database
Pacific Western Bank's narrative-rich complaint ledger
Pacific Western Bank's 51 logged complaints stay concentrated: only 12 states show a filing. 52.9% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2023-09-12.
Pacific Western Bank answers 90.2% of complaints inside the CFPB's tracked window and closes 78.4% with a written explanation. 15.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Western Bank.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Pacific Western Bank: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 51.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 90.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Pacific Western Bank (90.2% timely; 15.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record