Pacific Western Bank
51 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Pacific Western Bank complaint mix by product
- Checking or 23 45.1% – 13% relief
- Mortgage 16 31.4% – 19% relief
- Bank account 8 15.7% – 13% relief
- Money transfer, 2 3.9% – 50% relief
- Debt collection 1 2.0% – 0% relief
- Payday loan, 1 2.0% – 0% relief
How Pacific Western Bank's 51 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 23 |
| Mortgage | 16 |
| Bank account or service | 8 |
| Money transfer, virtual currency, or money service | 2 |
| Debt collection | 1 |
| Payday loan, title loan, or personal loan | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 29 |
| AZ | 6 |
| IL | 3 |
| TX | 2 |
| NC | 2 |
| SC | 2 |
| MT | 1 |
| MA | 1 |
| KY | 1 |
| VA | 1 |
| KS | 1 |
| IN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 15 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Account opening, closing, or management | 4 |
| Problem with a lender or other company charging your account | 3 |
| Closing an account | 3 |
| Closing on a mortgage | 2 |
| Trouble during payment process | 2 |
| Opening an account | 2 |
| Loan modification,collection,foreclosure | 2 |
| Making/receiving payments, sending money | 2 |
| Struggling to pay mortgage | 1 |
| Using a debit or ATM card | 1 |
| Deposits and withdrawals | 1 |
| Took or threatened to take negative or legal action | 1 |
| Getting a line of credit | 1 |
| Other transaction problem | 1 |
| Unauthorized transactions or other transaction problem | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 5 | 20% |
| 2016 | 4 | 100% |
| 2017 | 5 | 100% |
| 2018 | 3 | 100% |
| 2019 | 5 | 100% |
| 2020 | 1 | 100% |
| 2021 | 3 | 100% |
| 2022 | 10 | 100% |
| 2023 | 15 | 93.3% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Pacific Western Bank
Pacific Western Bank's 51 logged complaints stay concentrated: only 12 states show a filing on record. 52.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2023-09-12.
Pacific Western Bank answers 90.2% of complaints inside the CFPB's tracked window and closes 78.4% with a written explanation. 15.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Pacific Western Bank.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Pacific Western Bank have?
51, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Pacific Western Bank respond to complaints on time?
90.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Pacific Western Bank?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.