Velocity Portfolio Group
2.8K consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Velocity Portfolio Group complaint mix by product
- Debt collection 2K 70.4% – 0% relief
- Credit reporting 548 19.9% – 0% relief
- Credit reporting, 192 7.0% – 0% relief
- Credit card 27 1.0% – 0% relief
- Payday loan, 26 0.9% – 0% relief
- Credit card 11 0.4% – 0% relief
- Debt or 11 0.4% – 0% relief
How Velocity Portfolio Group's 2.8K complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 1.9K |
| Credit reporting or other personal consumer reports | 548 |
| Credit reporting, credit repair services, or other personal consumer reports | 192 |
| Credit card | 27 |
| Payday loan, title loan, personal loan, or advance loan | 26 |
| Credit card or prepaid card | 11 |
| Debt or credit management | 11 |
| Payday loan, title loan, or personal loan | 9 |
| Mortgage | 2 |
| Student loan | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| FL | 343 |
| TX | 320 |
| GA | 237 |
| CA | 210 |
| NY | 123 |
| IL | 122 |
| PA | 112 |
| OH | 111 |
| NC | 94 |
| NJ | 87 |
| VA | 77 |
| SC | 76 |
| MI | 69 |
| LA | 64 |
| MD | 57 |
| AL | 52 |
| NV | 50 |
| MO | 50 |
| TN | 47 |
| AZ | 46 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 763 |
| Written notification about debt | 416 |
| Incorrect information on your report | 385 |
| Took or threatened to take negative or legal action | 321 |
| False statements or representation | 265 |
| Improper use of your report | 193 |
| Problem with a company's investigation into an existing problem | 137 |
| Communication tactics | 72 |
| Problem with a credit reporting company's investigation into an existing problem | 40 |
| Threatened to contact someone or share information improperly | 35 |
| Electronic communications | 28 |
| Disclosure verification of debt | 14 |
| Cont'd attempts collect debt not owed | 14 |
| Getting a credit card | 13 |
| Struggling to pay your loan | 11 |
| Taking/threatening an illegal action | 8 |
| Problem when making payments | 5 |
| Credit monitoring or identity theft protection services | 5 |
| Other features, terms, or problems | 4 |
| Closing your account | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 3 | 100% |
| 2014 | 10 | 100% |
| 2015 | 12 | 83.3% |
| 2016 | 10 | 0% |
| 2017 | 21 | 42.9% |
| 2018 | 11 | 9.1% |
| 2019 | 12 | 91.7% |
| 2020 | 25 | 92% |
| 2021 | 150 | 100% |
| 2022 | 231 | 99.6% |
| 2023 | 388 | 99.2% |
| 2024 | 802 | 100% |
| 2025 | 868 | 99.9% |
| 2026 | 224 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Velocity Portfolio Group
Velocity Portfolio Group's 2,767 logged complaints reach a nationwide footprint - 53 states have at least one filing on record. 43.9% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-06-24.
Velocity Portfolio Group answers 98.5% of complaints inside the CFPB's tracked window and closes 99.1% with a written explanation. 0.1% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Velocity Portfolio Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Velocity Portfolio Group have?
2,767, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Velocity Portfolio Group respond to complaints on time?
98.5% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Velocity Portfolio Group?
"Attempts to collect debt not owed", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.