CFPB · Narrative-heavy record
Oceanfirst Financial Corp.
48 CFPB complaints · 45.8% with narratives · top issue Managing an account.
Oceanfirst Financial Corp.: 45.8% of 48 filings include consumer narratives. Timely 100% · relief 18.8% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +16.7% filings 2021 to 2026
CFPB relief outcome brief
CCDB company oceanfirst-financial-corp
18.8% relief · 100% timely · 48 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Atlantic Union Bankshares, Inc. (18.7% relief)
Oceanfirst Financial Corp. closes 18.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Oceanfirst Financial Corp.'s 48 filings include narrative text
45.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Oceanfirst Financial Corp. complaint mix by product
- Checking or 29 60.4% – 28% relief
- Mortgage 10 20.8% – 10% relief
- Money transfer, 4 8.3% – 0% relief
- Credit reporting 2 4.2% – 0% relief
- Debt collection 2 4.2% – 0% relief
- Credit reporting, 1 2.1% – 0% relief
How Oceanfirst Financial Corp.'s 48 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 29 |
| Mortgage | 10 |
| Money transfer, virtual currency, or money service | 4 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Concentrated filing states for Oceanfirst Financial Corp.
Top states by attributed CFPB complaint volume for this company
- Leading state
- NJ
- 68.8% of this company's filings
Oceanfirst Financial Corp. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7
- +16.7% vs 2021
Top States
| State | Complaints |
|---|---|
| NJ | 33 |
| NY | 6 |
| PA | 4 |
| FL | 2 |
| DE | 1 |
| GA | 1 |
| CA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 16 |
| Trouble during payment process | 7 |
| Problem caused by your funds being low | 5 |
| Closing an account | 4 |
| Fraud or scam | 3 |
| Incorrect information on your report | 3 |
| Problem with a lender or other company charging your account | 2 |
| Closing on a mortgage | 2 |
| Opening an account | 2 |
| Improper use of your report | 1 |
| Managing, opening, or closing your mobile wallet account | 1 |
| Written notification about debt | 1 |
| False statements or representation | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2021 | 6 | 100% |
| 2022 | 4 | 100% |
| 2023 | 9 | 100% |
| 2024 | 11 | 100% |
| 2025 | 11 | 100% |
| 2026 | 7 | 100% |
Source: CFPB Consumer Complaint Database
Oceanfirst Financial Corp.'s narrative-rich complaint ledger
Oceanfirst Financial Corp.'s 48 logged complaints stay concentrated: only 7 states show a filing. 45.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2021 through 2026-05-06.
Oceanfirst Financial Corp. answers 100% of complaints inside the CFPB's tracked window and closes 81.3% with a written explanation. 18.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Oceanfirst Financial Corp..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Oceanfirst Financial Corp.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 48.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Oceanfirst Financial Corp. (100% timely; 18.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record