CFPB · Mid-pack CFPB posture
Atlantic Union Bankshares, Inc.
235 CFPB complaints · 17 states · top issue Managing an account.
Atlantic Union Bankshares, Inc. has 235 consumer complaints in the CFPB public database. Timely response is 100%; 18.7% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +190.9% filings 2018 to 2026
CFPB relief outcome brief
CCDB company atlantic-union-bankshares-inc
18.7% relief · 100% timely · 235 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Credit Karma, LLC (18.3% relief)
Atlantic Union Bankshares, Inc. closes 18.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 235 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Atlantic Union Bankshares, Inc. complaint mix by product
- Checking or 142 63.7% – 21% relief
- Mortgage 40 17.9% – 20% relief
- Money transfer, 13 5.8% – 8% relief
- Credit reporting, 10 4.5% – 20% relief
- Vehicle loan 8 3.6% – 0% relief
- Credit card 5 2.2% – 20% relief
- Credit reporting 5 2.2% – 40% relief
How Atlantic Union Bankshares, Inc.'s 235 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 142 |
| Mortgage | 40 |
| Money transfer, virtual currency, or money service | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 10 |
| Vehicle loan or lease | 8 |
| Credit card | 5 |
| Credit reporting or other personal consumer reports | 5 |
| Payday loan, title loan, or personal loan | 5 |
| Debt collection | 4 |
| Credit card or prepaid card | 2 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
Concentrated filing states for Atlantic Union Bankshares, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- VA
- 68.5% of this company's filings
Atlantic Union Bankshares, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 32
- +190.9% vs 2018
Top States
| State | Complaints |
|---|---|
| VA | 161 |
| MD | 28 |
| NC | 19 |
| SC | 3 |
| GA | 3 |
| MA | 2 |
| DC | 2 |
| WV | 2 |
| LA | 2 |
| NY | 2 |
| DE | 1 |
| CA | 1 |
| OH | 1 |
| FL | 1 |
| OR | 1 |
| NE | 1 |
| TN | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 97 |
| Trouble during payment process | 19 |
| Opening an account | 13 |
| Problem caused by your funds being low | 13 |
| Closing an account | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 9 |
| Incorrect information on your report | 9 |
| Fraud or scam | 8 |
| Problem with a lender or other company charging your account | 8 |
| Struggling to pay mortgage | 6 |
| Closing on a mortgage | 4 |
| Problem with a purchase shown on your statement | 3 |
| Getting a loan or lease | 3 |
| Other transaction problem | 3 |
| Attempts to collect debt not owed | 3 |
| Improper use of your report | 3 |
| Problems at the end of the loan or lease | 2 |
| Managing the loan or lease | 2 |
| Problem with a company's investigation into an existing issue | 2 |
| Problem when making payments | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2018 | 11 | 100% |
| 2019 | 22 | 100% |
| 2020 | 12 | 100% |
| 2021 | 15 | 100% |
| 2022 | 39 | 100% |
| 2023 | 29 | 100% |
| 2024 | 30 | 100% |
| 2025 | 45 | 100% |
| 2026 | 32 | 100% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Atlantic Union Bankshares, Inc.
Atlantic Union Bankshares, Inc.'s 235 logged complaints stay concentrated: only 17 states show a filing. Only 39.6% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2018 through 2026-06-25.
Atlantic Union Bankshares, Inc. answers 100% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 18.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Atlantic Union Bankshares, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Atlantic Union Bankshares, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 235.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 100%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Atlantic Union Bankshares, Inc. (100% timely; 18.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture