CFPB · Narrative-heavy record
Northwest Bancshares Inc
264 CFPB complaints · 40.2% with narratives · top issue Managing an account.
Northwest Bancshares Inc: 40.2% of 264 filings include consumer narratives. Timely 99.6% · relief 16.7% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +288.9% filings 2019 to 2026
CFPB relief outcome brief
CCDB company northwest-bancshares-inc
16.7% relief · 99.6% timely · 264 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Majority USA, LLC (16.7% relief)
Northwest Bancshares Inc closes 16.7% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Northwest Bancshares Inc scores strongest on timely response (99/100 percentile-benchmarked) and weakest on closed with explanation (69/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
78 / 100 percentile-benchmarked
16.7% of complaints closed with relief to the consumer
Timely response
99 / 100 percentile-benchmarked
99.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
69 / 100 percentile-benchmarked
83.3% of complaints closed with an explanation to the consumer
Most of Northwest Bancshares Inc's 264 filings include narrative text
40.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Northwest Bancshares Inc complaint mix by product
- Checking or 119 48.2% – 24% relief
- Mortgage 36 14.6% – 11% relief
- Credit reporting 27 10.9% – 15% relief
- Vehicle loan 26 10.5% – 12% relief
- Credit reporting, 17 6.9% – 0% relief
- Debt collection 12 4.9% – 0% relief
- Money transfer, 10 4.0% – 10% relief
How Northwest Bancshares Inc's 264 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 119 |
| Mortgage | 36 |
| Credit reporting or other personal consumer reports | 27 |
| Vehicle loan or lease | 26 |
| Credit reporting, credit repair services, or other personal consumer reports | 17 |
| Debt collection | 12 |
| Money transfer, virtual currency, or money service | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Credit card | 3 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
Where Northwest Bancshares Inc complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- PA
- 34.8% of this company's filings
Northwest Bancshares Inc rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 35
- +288.9% vs 2019
Top States
| State | Complaints |
|---|---|
| PA | 92 |
| NY | 52 |
| OH | 35 |
| IN | 18 |
| GA | 18 |
| NC | 9 |
| SC | 4 |
| TX | 4 |
| AL | 3 |
| FL | 3 |
| VA | 3 |
| KY | 3 |
| TN | 3 |
| IL | 2 |
| MN | 2 |
| MI | 2 |
| CA | 1 |
| AK | 1 |
| MA | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 59 |
| Incorrect information on your report | 22 |
| Trouble during payment process | 21 |
| Improper use of your report | 17 |
| Problem caused by your funds being low | 17 |
| Closing an account | 15 |
| Problem with a lender or other company charging your account | 13 |
| Opening an account | 12 |
| Managing the loan or lease | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Problems at the end of the loan or lease | 8 |
| Fraud or scam | 7 |
| Problem with a company's investigation into an existing problem | 7 |
| Problem with the payoff process at the end of the loan | 6 |
| Struggling to pay mortgage | 6 |
| Attempts to collect debt not owed | 5 |
| Getting a loan or lease | 3 |
| Struggling to pay your loan | 3 |
| Problem when making payments | 3 |
| Took or threatened to take negative or legal action | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 9 | 100% |
| 2020 | 21 | 95.2% |
| 2021 | 34 | 100% |
| 2022 | 52 | 100% |
| 2023 | 32 | 100% |
| 2024 | 36 | 100% |
| 2025 | 45 | 100% |
| 2026 | 35 | 100% |
Source: CFPB Consumer Complaint Database
Northwest Bancshares Inc's narrative-rich complaint ledger
Northwest Bancshares Inc's 264 logged complaints stay concentrated: only 22 states show a filing. 40.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2019 through 2026-06-19.
Northwest Bancshares Inc answers 99.6% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 16.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Northwest Bancshares Inc.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Northwest Bancshares Inc: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 264.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 99.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Northwest Bancshares Inc (99.6% timely; 16.7% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record