Northwest Bancshares Inc
264 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Northwest Bancshares Inc complaint mix by product
- Checking or 119 48.2% – 24% relief
- Mortgage 36 14.6% – 11% relief
- Credit reporting 27 10.9% – 15% relief
- Vehicle loan 26 10.5% – 12% relief
- Credit reporting, 17 6.9% – 0% relief
- Debt collection 12 4.9% – 0% relief
- Money transfer, 10 4.0% – 10% relief
How Northwest Bancshares Inc's 264 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 119 |
| Mortgage | 36 |
| Credit reporting or other personal consumer reports | 27 |
| Vehicle loan or lease | 26 |
| Credit reporting, credit repair services, or other personal consumer reports | 17 |
| Debt collection | 12 |
| Money transfer, virtual currency, or money service | 10 |
| Payday loan, title loan, or personal loan | 8 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Credit card | 3 |
| Debt or credit management | 1 |
| Credit card or prepaid card | 1 |
Top States
| State | Complaints |
|---|---|
| PA | 92 |
| NY | 52 |
| OH | 35 |
| IN | 18 |
| GA | 18 |
| NC | 9 |
| SC | 4 |
| TX | 4 |
| AL | 3 |
| FL | 3 |
| VA | 3 |
| KY | 3 |
| TN | 3 |
| IL | 2 |
| MN | 2 |
| MI | 2 |
| CA | 1 |
| AK | 1 |
| MA | 1 |
| MO | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 59 |
| Incorrect information on your report | 22 |
| Trouble during payment process | 21 |
| Improper use of your report | 17 |
| Problem caused by your funds being low | 17 |
| Closing an account | 15 |
| Problem with a lender or other company charging your account | 13 |
| Opening an account | 12 |
| Managing the loan or lease | 11 |
| Applying for a mortgage or refinancing an existing mortgage | 8 |
| Problems at the end of the loan or lease | 8 |
| Fraud or scam | 7 |
| Problem with a company's investigation into an existing problem | 7 |
| Problem with the payoff process at the end of the loan | 6 |
| Struggling to pay mortgage | 6 |
| Attempts to collect debt not owed | 5 |
| Getting a loan or lease | 3 |
| Struggling to pay your loan | 3 |
| Problem when making payments | 3 |
| Took or threatened to take negative or legal action | 3 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2019 | 9 | 100% |
| 2020 | 21 | 95.2% |
| 2021 | 34 | 100% |
| 2022 | 52 | 100% |
| 2023 | 32 | 100% |
| 2024 | 36 | 100% |
| 2025 | 45 | 100% |
| 2026 | 35 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Northwest Bancshares Inc
Northwest Bancshares Inc's 264 logged complaints stay concentrated: only 22 states show a filing on record. 40.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2019 through 2026-06-19.
Northwest Bancshares Inc answers 99.6% of complaints inside the CFPB's tracked window and closes 83.3% with a written explanation. 16.7% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Northwest Bancshares Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Northwest Bancshares Inc have?
264, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Northwest Bancshares Inc respond to complaints on time?
99.6% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Northwest Bancshares Inc?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.