CFPB · Single-product concentration
North American Asset Services, LLC
62 CFPB complaints · 87.1% in "Debt collection" · top issue Communication tactics.
North American Asset Services, LLC: 87.1% of 62 CFPB complaints sit in "Debt collection". Timely 72.6% · relief 11.3%. Allegations, not findings.
- Single-product concentration
- -93.7% filings 2013 to 2023
CFPB relief outcome brief
CCDB company north-american-asset-services-llc
11.3% relief · 72.6% timely · 62 filings · Debt collection
Same-product relief peers
Nearest relief peer: Viking Client Services (11.3% relief)
North American Asset Services, LLC closes 11.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
North American Asset Services, LLC scores strongest on relief provided (53/100 percentile-benchmarked) and weakest on closed with explanation (32/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
53 / 100 percentile-benchmarked
11.3% of complaints closed with relief to the consumer
Timely response
52 / 100 percentile-benchmarked
72.6% of complaints answered inside the CFPB 15-day window
Closed with explanation
32 / 100 percentile-benchmarked
62.9% of complaints closed with an explanation to the consumer
How 62 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
North American Asset Services, LLC complaint mix by product
- Debt collection 54 87.1% – 9% relief
- Credit reporting, 5 8.1% – 0% relief
- Payday loan 2 3.2% – 100% relief
- Money transfer, 1 1.6% – 0% relief
How North American Asset Services, LLC's 62 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 54 |
| Credit reporting, credit repair services, or other personal consumer reports | 5 |
| Payday loan | 2 |
| Money transfer, virtual currency, or money service | 1 |
Where North American Asset Services, LLC complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 12.9% of this company's filings
North American Asset Services, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2023
- 1
- -93.7% vs 2013
Top States
| State | Complaints |
|---|---|
| CA | 8 |
| FL | 5 |
| PA | 4 |
| CO | 3 |
| OH | 3 |
| IN | 3 |
| WI | 3 |
| NC | 3 |
| AZ | 2 |
| UT | 2 |
| WA | 2 |
| OR | 2 |
| AL | 2 |
| IL | 2 |
| NY | 2 |
| LA | 2 |
| KY | 2 |
| SC | 2 |
| NE | 2 |
| TX | 2 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 13 |
| Cont'd attempts collect debt not owed | 11 |
| Taking/threatening an illegal action | 7 |
| Improper contact or sharing of info | 6 |
| Attempts to collect debt not owed | 5 |
| Disclosure verification of debt | 5 |
| False statements or representation | 5 |
| Can't contact lender | 2 |
| Improper use of your report | 2 |
| Took or threatened to take negative or legal action | 2 |
| Fraud or scam | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Confusing or misleading advertising or marketing | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 16 | 100% |
| 2014 | 27 | 92.6% |
| 2015 | 5 | 80% |
| 2017 | 2 | 0% |
| 2018 | 4 | 0% |
| 2019 | 1 | 0% |
| 2020 | 2 | 0% |
| 2021 | 2 | 0% |
| 2022 | 2 | 0% |
| 2023 | 1 | 0% |
Source: CFPB Consumer Complaint Database
North American Asset Services, LLC filings cluster in one product
North American Asset Services, LLC's 62 logged complaints stay concentrated: only 25 states show a filing. Only 17.7% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2013 through 2023-10-13.
North American Asset Services, LLC answers 72.6% of complaints inside the CFPB's tracked window and closes 62.9% with a written explanation. 11.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about North American Asset Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for North American Asset Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 62.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 72.6%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for North American Asset Services, LLC (72.6% timely; 11.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration