CFPB · Single-product concentration
Metro Collection Service Inc.
176 CFPB complaints · 83% in "Debt collection" · top issue Attempts to collect debt not owed.
Metro Collection Service Inc.: 83% of 176 CFPB complaints sit in "Debt collection". Timely 97.2% · relief 7.4%. Allegations, not findings.
- Single-product concentration
- +285.7% filings 2014 to 2026
CFPB relief outcome brief
CCDB company metro-collection-service-inc
7.4% relief · 97.2% timely · 176 filings · Debt collection
Same-product relief peers
Nearest relief peer: CAC Financial Corp (7.4% relief)
Metro Collection Service Inc. closes 7.4% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Metro Collection Service Inc.'s 176 filings include narrative text
50% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Metro Collection Service Inc. complaint mix by product
- Debt collection 146 83.0% – 8% relief
- Credit reporting 20 11.4% – 0% relief
- Credit reporting, 6 3.4% – 17% relief
- Vehicle loan 1 0.6% – 0% relief
- Debt or 1 0.6% – 0% relief
- Credit card 1 0.6% – 0% relief
- Consumer Loan 1 0.6% – 0% relief
How Metro Collection Service Inc.'s 176 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 146 |
| Credit reporting or other personal consumer reports | 20 |
| Credit reporting, credit repair services, or other personal consumer reports | 6 |
| Vehicle loan or lease | 1 |
| Debt or credit management | 1 |
| Credit card | 1 |
| Consumer Loan | 1 |
Concentrated filing states for Metro Collection Service Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CO
- 53.4% of this company's filings
Metro Collection Service Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 27
- +285.7% vs 2014
Top States
| State | Complaints |
|---|---|
| CO | 94 |
| TX | 13 |
| TN | 11 |
| FL | 9 |
| SC | 7 |
| GA | 5 |
| LA | 4 |
| CA | 4 |
| OR | 3 |
| AZ | 3 |
| MN | 2 |
| OK | 2 |
| WA | 2 |
| VA | 2 |
| KS | 2 |
| NJ | 1 |
| AL | 1 |
| NY | 1 |
| NC | 1 |
| DC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Attempts to collect debt not owed | 46 |
| False statements or representation | 29 |
| Written notification about debt | 24 |
| Cont'd attempts collect debt not owed | 16 |
| Took or threatened to take negative or legal action | 14 |
| Incorrect information on your report | 14 |
| Disclosure verification of debt | 8 |
| Problem with a company's investigation into an existing problem | 7 |
| Improper use of your report | 4 |
| Communication tactics | 3 |
| Threatened to contact someone or share information improperly | 2 |
| Taking/threatening an illegal action | 2 |
| Improper contact or sharing of info | 2 |
| Repossession | 1 |
| Confusing or missing disclosures | 1 |
| Managing the loan or lease | 1 |
| Problem with a credit reporting company's investigation into an existing problem | 1 |
| Fraud or scam | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 7 | 71.4% |
| 2015 | 10 | 100% |
| 2016 | 12 | 83.3% |
| 2017 | 11 | 100% |
| 2018 | 8 | 100% |
| 2019 | 7 | 100% |
| 2020 | 5 | 100% |
| 2021 | 12 | 100% |
| 2022 | 7 | 100% |
| 2023 | 11 | 100% |
| 2024 | 34 | 97.1% |
| 2025 | 25 | 100% |
| 2026 | 27 | 100% |
Source: CFPB Consumer Complaint Database
Metro Collection Service Inc. filings cluster in one product
Metro Collection Service Inc.'s 176 logged complaints stay concentrated: only 27 states show a filing. 50% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-06-11.
Metro Collection Service Inc. answers 97.2% of complaints inside the CFPB's tracked window and closes 91.5% with a written explanation. 7.4% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Attempts to collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Metro Collection Service Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Metro Collection Service Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 176.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Metro Collection Service Inc. (97.2% timely; 7.4% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration