CFPB · Single-product concentration
Terrill Outsourcing Group
177 CFPB complaints · 92.1% in "Debt collection" · top issue Communication tactics.
Terrill Outsourcing Group: 92.1% of 177 CFPB complaints sit in "Debt collection". Timely 97.7% · relief 7.9%. Allegations, not findings.
- Single-product concentration
- -75% filings 2014 to 2026
CFPB relief outcome brief
CCDB company terrill-outsourcing-group
7.9% relief · 97.7% timely · 177 filings · Debt collection
Same-product relief peers
Nearest relief peer: Eastpoint Recovery Group, Inc (7.9% relief)
Terrill Outsourcing Group closes 7.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Terrill Outsourcing Group's 177 filings include narrative text
58.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Terrill Outsourcing Group complaint mix by product
- Debt collection 163 92.1% – 8% relief
- Credit reporting 6 3.4% – 0% relief
- Credit reporting, 4 2.3% – 0% relief
- Payday loan, 1 0.6% – 0% relief
- Consumer Loan 1 0.6% – 100% relief
- Credit card 1 0.6% – 0% relief
- Checking or 1 0.6% – 0% relief
How Terrill Outsourcing Group's 177 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 163 |
| Credit reporting or other personal consumer reports | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
| Checking or savings account | 1 |
Where Terrill Outsourcing Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 10.7% of this company's filings
Terrill Outsourcing Group falling annual filings
Annual filing volume from the CFPB public database
- 2026
- 2
- -75% vs 2014
Top States
| State | Complaints |
|---|---|
| TX | 19 |
| GA | 17 |
| CA | 15 |
| FL | 15 |
| IL | 11 |
| NY | 9 |
| MO | 7 |
| VA | 7 |
| OH | 5 |
| NJ | 5 |
| TN | 4 |
| NC | 4 |
| MD | 4 |
| CT | 4 |
| WI | 4 |
| WA | 4 |
| WV | 3 |
| KY | 3 |
| OR | 3 |
| PA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 60 |
| Attempts to collect debt not owed | 40 |
| Written notification about debt | 24 |
| Threatened to contact someone or share information improperly | 9 |
| Cont'd attempts collect debt not owed | 9 |
| Incorrect information on your report | 6 |
| False statements or representation | 6 |
| Took or threatened to take negative or legal action | 5 |
| Improper contact or sharing of info | 4 |
| Electronic communications | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Improper use of your report | 2 |
| Disclosure verification of debt | 2 |
| Issues with repayment | 1 |
| Managing the loan or lease | 1 |
| Taking/threatening an illegal action | 1 |
| Problem when making payments | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 8 | 100% |
| 2015 | 8 | 87.5% |
| 2016 | 3 | 66.7% |
| 2017 | 4 | 100% |
| 2018 | 14 | 100% |
| 2019 | 19 | 100% |
| 2020 | 15 | 100% |
| 2021 | 13 | 100% |
| 2022 | 23 | 95.7% |
| 2023 | 31 | 96.8% |
| 2024 | 14 | 100% |
| 2025 | 23 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Terrill Outsourcing Group filings cluster in one product
Terrill Outsourcing Group's 177 logged complaints stay concentrated: only 39 states show a filing. 58.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2026-03-24.
Terrill Outsourcing Group answers 97.7% of complaints inside the CFPB's tracked window and closes 91% with a written explanation. 7.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Terrill Outsourcing Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Terrill Outsourcing Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 177.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 97.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Terrill Outsourcing Group (97.7% timely; 7.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration