Terrill Outsourcing Group
177 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Terrill Outsourcing Group complaint mix by product
- Debt collection 163 92.1% – 8% relief
- Credit reporting 6 3.4% – 0% relief
- Credit reporting, 4 2.3% – 0% relief
- Payday loan, 1 0.6% – 0% relief
- Consumer Loan 1 0.6% – 100% relief
- Credit card 1 0.6% – 0% relief
- Checking or 1 0.6% – 0% relief
How Terrill Outsourcing Group's 177 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 163 |
| Credit reporting or other personal consumer reports | 6 |
| Credit reporting, credit repair services, or other personal consumer reports | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Consumer Loan | 1 |
| Credit card or prepaid card | 1 |
| Checking or savings account | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 19 |
| GA | 17 |
| CA | 15 |
| FL | 15 |
| IL | 11 |
| NY | 9 |
| MO | 7 |
| VA | 7 |
| OH | 5 |
| NJ | 5 |
| TN | 4 |
| NC | 4 |
| MD | 4 |
| CT | 4 |
| WI | 4 |
| WA | 4 |
| WV | 3 |
| KY | 3 |
| OR | 3 |
| PA | 3 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 60 |
| Attempts to collect debt not owed | 40 |
| Written notification about debt | 24 |
| Threatened to contact someone or share information improperly | 9 |
| Cont'd attempts collect debt not owed | 9 |
| Incorrect information on your report | 6 |
| False statements or representation | 6 |
| Took or threatened to take negative or legal action | 5 |
| Improper contact or sharing of info | 4 |
| Electronic communications | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 2 |
| Improper use of your report | 2 |
| Disclosure verification of debt | 2 |
| Issues with repayment | 1 |
| Managing the loan or lease | 1 |
| Taking/threatening an illegal action | 1 |
| Problem when making payments | 1 |
| Problem with a lender or other company charging your account | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 8 | 100% |
| 2015 | 8 | 87.5% |
| 2016 | 3 | 66.7% |
| 2017 | 4 | 100% |
| 2018 | 14 | 100% |
| 2019 | 19 | 100% |
| 2020 | 15 | 100% |
| 2021 | 13 | 100% |
| 2022 | 23 | 95.7% |
| 2023 | 31 | 96.8% |
| 2024 | 14 | 100% |
| 2025 | 23 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Terrill Outsourcing Group
Terrill Outsourcing Group's 177 logged complaints stay concentrated: only 39 states show a filing on record. 58.2% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2014 through 2026-03-24.
Terrill Outsourcing Group answers 97.7% of complaints inside the CFPB's tracked window and closes 91% with a written explanation. 7.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Terrill Outsourcing Group.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Terrill Outsourcing Group have?
177, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Terrill Outsourcing Group respond to complaints on time?
97.7% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Terrill Outsourcing Group?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.