CFPB · Single-product concentration
National Asset Direct, Inc.
15 CFPB complaints · 86.7% in "Mortgage" · top issue Loan modification,collection,foreclosure.
National Asset Direct, Inc.: 86.7% of 15 CFPB complaints sit in "Mortgage". Timely 86.7% · relief 20%. Allegations, not findings.
- Single-product concentration
- -66.7% filings 2012 to 2021
CFPB relief outcome brief
CCDB company national-asset-direct-inc
20% relief · 86.7% timely · 15 filings · Mortgage
Same-product relief peers
Nearest relief peer: Wells Fargo & Company (20.1% relief)
National Asset Direct, Inc. closes 20% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 15 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
National Asset Direct, Inc. complaint mix by product
- Mortgage 13 86.7% – 15% relief
- Credit reporting, 2 13.3% – 50% relief
How National Asset Direct, Inc.'s 15 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 13 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Where National Asset Direct, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 33.3% of this company's filings
National Asset Direct, Inc. falling annual filings
Annual filing volume from the CFPB public database
- 2021
- 1
- -66.7% vs 2012
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| CT | 3 |
| TN | 2 |
| NJ | 2 |
| AZ | 1 |
| WI | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 5 |
| Closing on a mortgage | 2 |
| Credit decision / Underwriting | 1 |
| Loan servicing, payments, escrow account | 1 |
| Other | 1 |
| Application, originator, mortgage broker | 1 |
| Struggling to pay mortgage | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Improper use of your report | 1 |
| Incorrect information on your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 2 | 100% |
| 2014 | 1 | 100% |
| 2016 | 1 | 100% |
| 2017 | 3 | 100% |
| 2018 | 1 | 0% |
| 2019 | 3 | 66.7% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database
National Asset Direct, Inc. filings cluster in one product
National Asset Direct, Inc.'s 15 logged complaints stay concentrated: only 7 states show a filing. Only 33.3% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2021-02-21.
National Asset Direct, Inc. answers 86.7% of complaints inside the CFPB's tracked window and closes 80% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Loan modification,collection,foreclosure."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about National Asset Direct, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for National Asset Direct, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 15.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 86.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for National Asset Direct, Inc. (86.7% timely; 20% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration