Total complaints
12
Filed since 2012
2026 data Public-data reference. official source
National Asset Direct, Inc.
12 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
12 consumer complaints filed with the CFPB
This profile shows National Asset Direct, Inc.'s complaint history from CFPB public records. 12 consumers have filed complaints since 2012. The company has a 91.7% timely response rate and has provided relief in 8.3% of cases.
12
Total Complaints
91.7%
Timely Response
16.7%
Disputed
8.3%
Relief Provided
5
States Active
2012
Since
Timely response
91.7%
CFPB-tracked response window
Relief rate
8.3%
Closed with monetary or non-monetary relief
Timely response rate 91.7%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 8.3%
Industry median
Share closed with monetary or non-monetary relief.
National Asset Direct, Inc. complaint mix by product
- Mortgage 11 91.7% – 9% relief
- Credit reporting, 1 8.3% – 0% relief
How National Asset Direct, Inc.'s 12 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 11 |
| Credit reporting, credit repair services, or other personal consumer reports | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 5 |
| TN | 2 |
| CT | 2 |
| NJ | 2 |
| WI | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Loan modification,collection,foreclosure | 5 |
| Struggling to pay mortgage | 1 |
| Incorrect information on your report | 1 |
| Applying for a mortgage or refinancing an existing mortgage | 1 |
| Credit decision / Underwriting | 1 |
| Loan servicing, payments, escrow account | 1 |
| Other | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 3 | 100% |
| 2013 | 2 | 100% |
| 2014 | 1 | 100% |
| 2016 | 1 | 100% |
| 2017 | 2 | 100% |
| 2018 | 1 | 0% |
| 2019 | 1 | 100% |
| 2021 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About National Asset Direct, Inc.
National Asset Direct, Inc. has accumulated 12 consumer complaints in the CFPB public database, with filings active across 5 U.S. states. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2012, and the most recent logged activity is 2021-02-21, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, National Asset Direct, Inc. reports a 91.7% timely-response rate and has closed 91.7% of cases with a written explanation to the consumer. 8.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 16.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Loan modification,collection,foreclosure".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating National Asset Direct, Inc.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does National Asset Direct, Inc. have?
National Asset Direct, Inc. has received 12 consumer complaints filed with the Consumer Financial Protection Bureau.
Does National Asset Direct, Inc. respond to complaints on time?
National Asset Direct, Inc. has a 91.7% timely response rate to CFPB complaints.
What is the most common complaint about National Asset Direct, Inc.?
The most common issue reported against National Asset Direct, Inc. is "Loan modification,collection,foreclosure" in the "Mortgage" product category.
Read our methodology — how this data is sourced, computed, and verified.
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