CFPB · Single-product concentration
Municipal Collections Services, Inc.
55 CFPB complaints · 98.2% in "Debt collection" · top issue Cont'd attempts collect debt not owed.
Municipal Collections Services, Inc.: 98.2% of 55 CFPB complaints sit in "Debt collection". Timely 92.7% · relief 25.5%. Allegations, not findings.
- Single-product concentration
- +400% filings 2014 to 2025
CFPB relief outcome brief
CCDB company municipal-collections-services-inc
25.5% relief · 92.7% timely · 55 filings · Debt collection
Same-product relief peers
Nearest relief peer: Squaretwo Financial Corporation (25.2% relief)
Municipal Collections Services, Inc. closes 25.5% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Municipal Collections Services, Inc. scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (40/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
25.5% of complaints closed with relief to the consumer
Timely response
87 / 100 percentile-benchmarked
92.7% of complaints answered inside the CFPB 15-day window
Closed with explanation
40 / 100 percentile-benchmarked
67.3% of complaints closed with an explanation to the consumer
Most of Municipal Collections Services, Inc.'s 55 filings include narrative text
47.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Municipal Collections Services, Inc. complaint mix by product
- Debt collection 54 98.2% – 24% relief
- Debt or 1 1.8% – 100% relief
How Municipal Collections Services, Inc.'s 55 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 54 |
| Debt or credit management | 1 |
Concentrated filing states for Municipal Collections Services, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- IL
- 81.8% of this company's filings
Municipal Collections Services, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2025
- 10
- +400% vs 2014
Top States
| State | Complaints |
|---|---|
| IL | 45 |
| IN | 2 |
| CA | 2 |
| WA | 1 |
| WI | 1 |
| WV | 1 |
| OH | 1 |
| NJ | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Cont'd attempts collect debt not owed | 11 |
| Attempts to collect debt not owed | 9 |
| Written notification about debt | 8 |
| Disclosure verification of debt | 7 |
| Electronic communications | 6 |
| Communication tactics | 5 |
| Took or threatened to take negative or legal action | 3 |
| False statements or representation | 2 |
| Unauthorized withdrawals or charges | 1 |
| Threatened to contact someone or share information improperly | 1 |
| Improper contact or sharing of info | 1 |
| Taking/threatening an illegal action | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2014 | 2 | 100% |
| 2015 | 12 | 91.7% |
| 2016 | 6 | 66.7% |
| 2017 | 3 | 100% |
| 2018 | 1 | 100% |
| 2019 | 3 | 100% |
| 2020 | 1 | 100% |
| 2021 | 1 | 100% |
| 2022 | 3 | 100% |
| 2023 | 5 | 80% |
| 2024 | 8 | 100% |
| 2025 | 10 | 100% |
Source: CFPB Consumer Complaint Database
Municipal Collections Services, Inc. filings cluster in one product
Municipal Collections Services, Inc.'s 55 logged complaints stay concentrated: only 9 states show a filing. 47.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2014 through 2025-08-22.
Municipal Collections Services, Inc. answers 92.7% of complaints inside the CFPB's tracked window and closes 67.3% with a written explanation. 25.5% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Cont'd attempts collect debt not owed."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Municipal Collections Services, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Municipal Collections Services, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 55.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Municipal Collections Services, Inc. (92.7% timely; 25.5% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration