CFPB · Narrative-heavy record
First Interstate Bancsystem, Inc.
248 CFPB complaints · 46% with narratives · top issue Managing an account.
First Interstate Bancsystem, Inc.: 46% of 248 filings include consumer narratives. Timely 92.7% · relief 8.9% · top product Checking or savings account. Allegations, not findings.
- Narrative-heavy record
- +1033.3% filings 2017 to 2026
CFPB relief outcome brief
CCDB company first-interstate-bancsystem-inc
8.9% relief · 92.7% timely · 248 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Revolut Technologies Inc. (8.9% relief)
First Interstate Bancsystem, Inc. closes 8.9% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of First Interstate Bancsystem, Inc.'s 248 filings include narrative text
46% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
First Interstate Bancsystem, Inc. complaint mix by product
- Checking or 125 53.6% – 16% relief
- Mortgage 33 14.2% – 0% relief
- Credit reporting, 28 12.0% – 0% relief
- Credit reporting 15 6.4% – 0% relief
- Credit card 11 4.7% – 0% relief
- Vehicle loan 11 4.7% – 18% relief
- Money transfer, 10 4.3% – 0% relief
How First Interstate Bancsystem, Inc.'s 248 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 125 |
| Mortgage | 33 |
| Credit reporting, credit repair services, or other personal consumer reports | 28 |
| Credit reporting or other personal consumer reports | 15 |
| Credit card | 11 |
| Vehicle loan or lease | 11 |
| Money transfer, virtual currency, or money service | 10 |
| Credit card or prepaid card | 6 |
| Debt collection | 5 |
| Payday loan, title loan, personal loan, or advance loan | 2 |
| Prepaid card | 1 |
| Debt or credit management | 1 |
Where First Interstate Bancsystem, Inc. complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- MT
- 18.1% of this company's filings
First Interstate Bancsystem, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 34
- +1033.3% vs 2017
Top States
| State | Complaints |
|---|---|
| MT | 45 |
| SD | 29 |
| OR | 28 |
| WA | 22 |
| WY | 18 |
| NE | 17 |
| IA | 13 |
| ID | 13 |
| CA | 11 |
| AZ | 9 |
| GA | 8 |
| MN | 6 |
| CO | 5 |
| PA | 4 |
| FL | 3 |
| ND | 3 |
| KS | 2 |
| TX | 2 |
| MA | 1 |
| NH | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 77 |
| Incorrect information on your report | 20 |
| Problem with a credit reporting company's investigation into an existing problem | 18 |
| Trouble during payment process | 16 |
| Closing an account | 16 |
| Problem caused by your funds being low | 15 |
| Closing on a mortgage | 9 |
| Problem with a lender or other company charging your account | 8 |
| Opening an account | 7 |
| Fraud or scam | 6 |
| Managing the loan or lease | 6 |
| Problem with a company's investigation into an existing problem | 5 |
| Applying for a mortgage or refinancing an existing mortgage | 5 |
| Problem with a purchase shown on your statement | 5 |
| Other features, terms, or problems | 4 |
| Other transaction problem | 3 |
| Fees or interest | 3 |
| Unexpected or other fees | 3 |
| Improper use of your report | 3 |
| Closing your account | 2 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 3 | 100% |
| 2018 | 13 | 92.3% |
| 2019 | 14 | 71.4% |
| 2020 | 20 | 95% |
| 2021 | 17 | 100% |
| 2022 | 31 | 93.5% |
| 2023 | 50 | 80% |
| 2024 | 32 | 100% |
| 2025 | 34 | 100% |
| 2026 | 34 | 100% |
Source: CFPB Consumer Complaint Database
First Interstate Bancsystem, Inc.'s narrative-rich complaint ledger
First Interstate Bancsystem, Inc.'s 248 logged complaints stay concentrated: only 24 states show a filing. 46% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2017 through 2026-06-03.
First Interstate Bancsystem, Inc. answers 92.7% of complaints inside the CFPB's tracked window and closes 90.7% with a written explanation. 8.9% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about First Interstate Bancsystem, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for First Interstate Bancsystem, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 248.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.7%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for First Interstate Bancsystem, Inc. (92.7% timely; 8.9% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record