CFPB · Narrative-heavy record

Mufg Americas Holdings Corporation

434 CFPB complaints · 44.2% with narratives · top issue Managing an account.

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434 CFPB complaints

Mufg Americas Holdings Corporation: 44.2% of 434 filings include consumer narratives. Timely 100% · relief 60.6% · top product Checking or savings account. Allegations, not findings.

  • Narrative-heavy record
  • -71.3% filings 2020 to 2023

CFPB relief outcome brief

CCDB company mufg-americas-holdings-corporation

60.6% relief · 100% timely · 434 filings · Checking or savings account

Same-product relief peers

Nearest relief peer: TD Bank Us Holding Company (34.6% relief)

Mufg Americas HoldingsCorporation (this)60.6%Clark County CollectionService0.7%Direct Recovery Services, LLC0.2%Financial Recovery Services,Inc.1.2%Yamaha Motor FinanceCorporation USA0.2%
Closed-with-relief % among Mufg Americas Holdings Corporation and nearest filing-volume peers

Mufg Americas Holdings Corporation closes 60.6% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →

Response Quality Score

Mufg Americas Holdings Corporation scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (0/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.

75 /100 grade B

Relief provided

100 / 100 percentile-benchmarked

60.6% of complaints closed with relief to the consumer

Timely response

100 / 100 percentile-benchmarked

100% of complaints answered inside the CFPB 15-day window

Closed with explanation

0 / 100 percentile-benchmarked

39.4% of complaints closed with an explanation to the consumer

Most of Mufg Americas Holdings Corporation's 434 filings include narrative text

44.2% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.

Subscribe (RSS)
Timely response rate 100.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 60.6%
Industry median (≥10 complaints)

Share closed with monetary or non-monetary relief.

Mufg Americas Holdings Corporation complaint mix by product

Total complaints: 434

Mufg Americas Holdings Corporation complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 434 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Checking or: 193 complaints (44.6%), resolution 55.4% Checking or 44.6% Credit card: 97 complaints (22.4%), resolution 67.0% Credit card 22.4% Mortgage: 88 complaints (20.3%), resolution 73.9% Mortgage 20.3% Credit reporting,: 28 complaints (6.5%), resolution 35.7% Credit reporting, 6.5% Money transfer,: 17 complaints (3.9%), resolution 58.8% Debt collection: 7 complaints (1.6%), resolution 57.1% Payday loan,: 3 complaints (0.7%), resolution 66.7%
  • Checking or 193 44.6% – 55% relief
  • Credit card 97 22.4% – 67% relief
  • Mortgage 88 20.3% – 74% relief
  • Credit reporting, 28 6.5% – 36% relief
  • Money transfer, 17 3.9% – 59% relief
  • Debt collection 7 1.6% – 57% relief
  • Payday loan, 3 0.7% – 67% relief

How Mufg Americas Holdings Corporation's 434 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Checking or savings account 193
Credit card or prepaid card 97
Mortgage 88
Credit reporting, credit repair services, or other personal consumer reports 28
Money transfer, virtual currency, or money service 17
Debt collection 7
Payday loan, title loan, or personal loan 3
Student loan 1

Concentrated filing states for Mufg Americas Holdings Corporation

Top states by attributed CFPB complaint volume for this company

Concentrated footprint
Leading state
CA
76% of this company's filings
CA330WA17TX10OR9NY9NV6AZ5IL4

Mufg Americas Holdings Corporation falling annual filings

Annual filing volume from the CFPB public database

Falling vs first year
2023
33
-71.3% vs 2020
050100150200 2020202120222023 33

Top States

State Complaints
CA 330
WA 17
TX 10
OR 9
NY 9
NV 6
AZ 5
IL 4
FL 4
CO 4
NC 3
MA 3
TN 3
RI 3
MD 2
NJ 1
CT 1
MN 1
MI 1
NE 1

Top Issues

Issue Complaints
Managing an account 123
Problem with a purchase shown on your statement 41
Trouble during payment process 39
Applying for a mortgage or refinancing an existing mortgage 28
Closing an account 28
Incorrect information on your report 25
Problem with a lender or other company charging your account 21
Opening an account 19
Getting a credit card 14
Other features, terms, or problems 13
Closing on a mortgage 13
Fees or interest 8
Struggling to pay mortgage 7
Fraud or scam 7
Advertising and marketing, including promotional offers 6
Problem with a credit reporting company's investigation into an existing problem 5
Closing your account 4
Money was not available when promised 4
Problem when making payments 4
Attempts to collect debt not owed 3

Yearly Trend

Year Complaints Timely
2020 115 100%
2021 128 100%
2022 158 100%
2023 33 100%

Source: CFPB Consumer Complaint Database

Mufg Americas Holdings Corporation's narrative-rich complaint ledger

Mufg Americas Holdings Corporation's 434 logged complaints stay concentrated: only 25 states show a filing. 44.2% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2020 through 2023-05-16.

Mufg Americas Holdings Corporation answers 100% of complaints inside the CFPB's tracked window and closes 39.4% with a written explanation. 60.6% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."

A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mufg Americas Holdings Corporation.

Compare beyond geography

Nationwide peers by volume & timely response

Two PlainComplaint-derived comparison paths for Mufg Americas Holdings Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.

Similar filing volume

Nearest companies by total CFPB complaints. This record: 434.

4 peers

Similar timely response rate

Nearest companies by CFPB 15-day timely-response %. This record: 100%.

4 peers

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Data sourced from official public datasets for Mufg Americas Holdings Corporation (100% timely; 60.6% relief). methodology.

Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record