Total complaints
329
Filed since 2020
329 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
329 consumer complaints filed with the CFPB
This profile shows MUFG AMERICAS HOLDINGS CORPORATION's complaint history from CFPB public records. 329 consumers have filed complaints since 2020. The company has a 100% timely response rate and has provided relief in 59.3% of cases.
Total complaints
329
Filed since 2020
Timely response
100%
CFPB-tracked response window
Relief rate
59.3%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How MUFG AMERICAS HOLDINGS CORPORATION's 329 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Checking or savings account | 159 |
| Credit card or prepaid card | 64 |
| Mortgage | 63 |
| Credit reporting, credit repair services, or other personal consumer reports | 19 |
| Money transfer, virtual currency, or money service | 14 |
| Debt collection | 6 |
| Payday loan, title loan, or personal loan | 3 |
| Student loan | 1 |
| State | Complaints |
|---|---|
| CA | 253 |
| WA | 12 |
| NY | 8 |
| TX | 7 |
| AZ | 5 |
| OR | 5 |
| NV | 5 |
| NC | 3 |
| IL | 3 |
| MA | 3 |
| CO | 3 |
| FL | 2 |
| RI | 2 |
| MD | 1 |
| MT | 1 |
| NJ | 1 |
| NE | 1 |
| WY | 1 |
| TN | 1 |
| OH | 1 |
| Issue | Complaints |
|---|---|
| Managing an account | 103 |
| Trouble during payment process | 31 |
| Problem with a purchase shown on your statement | 26 |
| Closing an account | 23 |
| Incorrect information on your report | 19 |
| Applying for a mortgage or refinancing an existing mortgage | 19 |
| Opening an account | 16 |
| Problem with a lender or other company charging your account | 15 |
| Getting a credit card | 11 |
| Other features, terms, or problems | 10 |
| Closing on a mortgage | 8 |
| Fees or interest | 7 |
| Fraud or scam | 5 |
| Money was not available when promised | 4 |
| Struggling to pay mortgage | 4 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Attempts to collect debt not owed | 3 |
| Problem caused by your funds being low | 2 |
| Problem when making payments | 2 |
| Charged fees or interest you didn't expect | 2 |
| Year | Complaints | Timely |
|---|---|---|
| 2020 | 88 | 100% |
| 2021 | 103 | 100% |
| 2022 | 115 | 100% |
| 2023 | 23 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
MUFG AMERICAS HOLDINGS CORPORATION has accumulated 329 consumer complaints in the CFPB public database, with filings active across 21 U.S. states. Of those submissions, 87 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2020, and the most recent logged activity is 2023-05-16, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, MUFG AMERICAS HOLDINGS CORPORATION reports a 100% timely-response rate and has closed 40.7% of cases with a written explanation to the consumer. 59.3% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Checking or savings account", and the single most common underlying issue is "Managing an account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MUFG AMERICAS HOLDINGS CORPORATION: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
MUFG AMERICAS HOLDINGS CORPORATION has received 329 consumer complaints filed with the Consumer Financial Protection Bureau.
MUFG AMERICAS HOLDINGS CORPORATION has a 100% timely response rate to CFPB complaints.
The most common issue reported against MUFG AMERICAS HOLDINGS CORPORATION is "Managing an account" in the "Checking or savings account" product category.
Read our methodology — how this data is sourced, computed, and verified.