CFPB · Single-product concentration
Direct Recovery Services, LLC
433 CFPB complaints · 97.5% in "Debt collection" · top issue Communication tactics.
Direct Recovery Services, LLC: 97.5% of 433 CFPB complaints sit in "Debt collection". Timely 56.1% · relief 0.2%. Allegations, not findings.
- Single-product concentration
- -96% filings 2015 to 2023
CFPB relief outcome brief
CCDB company direct-recovery-services-llc
0.2% relief · 56.1% timely · 433 filings · Debt collection
Same-product relief peers
Nearest relief peer: NCB Management Services Inc. (0.2% relief)
Direct Recovery Services, LLC closes 0.2% with relief, below the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Direct Recovery Services, LLC's 433 filings include narrative text
60% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Direct Recovery Services, LLC complaint mix by product
- Debt collection 422 97.5% – 0% relief
- Payday loan, 6 1.4% – 0% relief
- Payday loan 2 0.5% – 0% relief
- Credit reporting, 2 0.5% – 0% relief
- Consumer Loan 1 0.2% – 0% relief
How Direct Recovery Services, LLC's 433 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 422 |
| Payday loan, title loan, or personal loan | 6 |
| Payday loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Consumer Loan | 1 |
Nationwide filing states for Direct Recovery Services, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- TX
- 11.8% of this company's filings
Direct Recovery Services, LLC falling annual filings
Annual filing volume from the CFPB public database
- 2023
- 1
- -96% vs 2015
Top States
| State | Complaints |
|---|---|
| TX | 51 |
| CA | 50 |
| FL | 36 |
| OH | 31 |
| AZ | 18 |
| NY | 18 |
| TN | 15 |
| MO | 12 |
| PA | 12 |
| MD | 11 |
| NJ | 11 |
| GA | 11 |
| VA | 11 |
| IL | 10 |
| MI | 8 |
| KS | 7 |
| AL | 7 |
| NM | 7 |
| LA | 7 |
| NV | 7 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 161 |
| Attempts to collect debt not owed | 72 |
| Threatened to contact someone or share information improperly | 68 |
| Took or threatened to take negative or legal action | 30 |
| Written notification about debt | 30 |
| Improper contact or sharing of info | 18 |
| Cont'd attempts collect debt not owed | 16 |
| False statements or representation | 13 |
| Taking/threatening an illegal action | 10 |
| Disclosure verification of debt | 4 |
| Problem with the payoff process at the end of the loan | 3 |
| Can't contact lender | 2 |
| Problems when you are unable to pay | 1 |
| Struggling to pay your loan | 1 |
| Received a loan you didn't apply for | 1 |
| Was approved for a loan, but didn't receive the money | 1 |
| Incorrect information on your report | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 25 | 12% |
| 2016 | 45 | 26.7% |
| 2017 | 37 | 51.4% |
| 2018 | 55 | 56.4% |
| 2019 | 53 | 56.6% |
| 2020 | 74 | 51.4% |
| 2021 | 100 | 69% |
| 2022 | 43 | 93% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Direct Recovery Services, LLC filings cluster in one product
Direct Recovery Services, LLC's 433 logged complaints reach a nationwide footprint - 49 states have at least one filing. 60% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2023-01-23.
Direct Recovery Services, LLC answers 56.1% of complaints inside the CFPB's tracked window and closes 84.3% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Direct Recovery Services, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Direct Recovery Services, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 433.
- Mufg Americas Holdings Corporation Δ 1 complaints · 60.6% relief 434complaints
- Financial Recovery Services, Inc. Δ 1 complaints · 1.2% relief 432complaints
- Clark County Collection Service Δ 2 complaints · 0.7% relief 435complaints
- Yamaha Motor Finance Corporation USA Δ 4 complaints · 0.2% relief 437complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 56.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Direct Recovery Services, LLC (56.1% timely; 0.2% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration