Direct Recovery Services, LLC
433 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Direct Recovery Services, LLC complaint mix by product
- Debt collection 422 97.5% – 0% relief
- Payday loan, 6 1.4% – 0% relief
- Payday loan 2 0.5% – 0% relief
- Credit reporting, 2 0.5% – 0% relief
- Consumer Loan 1 0.2% – 0% relief
How Direct Recovery Services, LLC's 433 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Debt collection | 422 |
| Payday loan, title loan, or personal loan | 6 |
| Payday loan | 2 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Consumer Loan | 1 |
Top States
| State | Complaints |
|---|---|
| TX | 51 |
| CA | 50 |
| FL | 36 |
| OH | 31 |
| AZ | 18 |
| NY | 18 |
| TN | 15 |
| MO | 12 |
| PA | 12 |
| MD | 11 |
| NJ | 11 |
| GA | 11 |
| VA | 11 |
| IL | 10 |
| MI | 8 |
| KS | 7 |
| AL | 7 |
| NM | 7 |
| LA | 7 |
| NV | 7 |
Top Issues
| Issue | Complaints |
|---|---|
| Communication tactics | 161 |
| Attempts to collect debt not owed | 72 |
| Threatened to contact someone or share information improperly | 68 |
| Took or threatened to take negative or legal action | 30 |
| Written notification about debt | 30 |
| Improper contact or sharing of info | 18 |
| Cont'd attempts collect debt not owed | 16 |
| False statements or representation | 13 |
| Taking/threatening an illegal action | 10 |
| Disclosure verification of debt | 4 |
| Problem with the payoff process at the end of the loan | 3 |
| Can't contact lender | 2 |
| Problems when you are unable to pay | 1 |
| Struggling to pay your loan | 1 |
| Received a loan you didn't apply for | 1 |
| Was approved for a loan, but didn't receive the money | 1 |
| Incorrect information on your report | 1 |
| Improper use of your report | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 25 | 12% |
| 2016 | 45 | 26.7% |
| 2017 | 37 | 51.4% |
| 2018 | 55 | 56.4% |
| 2019 | 53 | 56.6% |
| 2020 | 74 | 51.4% |
| 2021 | 100 | 69% |
| 2022 | 43 | 93% |
| 2023 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Direct Recovery Services, LLC
Direct Recovery Services, LLC's 433 logged complaints reach a nationwide footprint - 49 states have at least one filing on record. 60% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2015 through 2023-01-23.
Direct Recovery Services, LLC answers 56.1% of complaints inside the CFPB's tracked window and closes 84.3% with a written explanation. 0.2% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Debt collection" draws the most filings, most often for "Communication tactics."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Direct Recovery Services, LLC.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Direct Recovery Services, LLC have?
433, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Direct Recovery Services, LLC respond to complaints on time?
56.1% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Direct Recovery Services, LLC?
"Communication tactics", filed under the "Debt collection" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.