CFPB · Narrative-heavy record
MPOWER Financing, Public Benefit Corporation
43 CFPB complaints · 48.8% with narratives · top issue Dealing with your lender or servicer.
MPOWER Financing, Public Benefit Corporation: 48.8% of 43 filings include consumer narratives. Timely 79.1% · relief 16.3% · top product Student loan. Allegations, not findings.
- Narrative-heavy record
- +1200% filings 2022 to 2026
CFPB relief outcome brief
CCDB company mpower-financing-public-benefit-corporation
16.3% relief · 79.1% timely · 43 filings · Student loan
Same-product relief peers
Nearest relief peer: Fedloan Help (15.7% relief)
MPOWER Financing, Public Benefit Corporation closes 16.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
MPOWER Financing, Public Benefit Corporation scores strongest on relief provided (76/100 percentile-benchmarked) and weakest on timely response (63/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
76 / 100 percentile-benchmarked
16.3% of complaints closed with relief to the consumer
Timely response
63 / 100 percentile-benchmarked
79.1% of complaints answered inside the CFPB 15-day window
Closed with explanation
66 / 100 percentile-benchmarked
81.4% of complaints closed with an explanation to the consumer
Most of MPOWER Financing, Public Benefit Corporation's 43 filings include narrative text
48.8% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
MPOWER Financing, Public Benefit Corporation complaint mix by product
- Student loan 20 46.5% – 10% relief
- Credit reporting 17 39.5% – 18% relief
- Credit reporting, 3 7.0% – 33% relief
- Prepaid card 1 2.3% – 0% relief
- Payday loan, 1 2.3% – 100% relief
- Debt or 1 2.3% – 0% relief
How MPOWER Financing, Public Benefit Corporation's 43 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Student loan | 20 |
| Credit reporting or other personal consumer reports | 17 |
| Credit reporting, credit repair services, or other personal consumer reports | 3 |
| Prepaid card | 1 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Debt or credit management | 1 |
Where MPOWER Financing, Public Benefit Corporation complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 14% of this company's filings
MPOWER Financing, Public Benefit Corporation rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 13
- +1200% vs 2022
Top States
| State | Complaints |
|---|---|
| NY | 6 |
| MA | 4 |
| FL | 4 |
| TX | 3 |
| WA | 2 |
| GA | 2 |
| OH | 2 |
| CA | 2 |
| CO | 1 |
| WI | 1 |
| PA | 1 |
| DC | 1 |
| TN | 1 |
| SC | 1 |
| MD | 1 |
| ME | 1 |
| KS | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Dealing with your lender or servicer | 10 |
| Improper use of your report | 10 |
| Incorrect information on your report | 6 |
| Unable to get your credit report or credit score | 5 |
| Getting a loan | 4 |
| Problem with a company's investigation into an existing problem | 2 |
| Struggling to repay your loan | 2 |
| Problem getting a card or closing an account | 1 |
| Credit monitoring or identity theft protection services | 1 |
| Problem with the payoff process at the end of the loan | 1 |
| Didn't provide services promised | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2022 | 1 | 100% |
| 2023 | 7 | 100% |
| 2024 | 8 | 100% |
| 2025 | 14 | 64.3% |
| 2026 | 13 | 69.2% |
Source: CFPB Consumer Complaint Database
MPOWER Financing, Public Benefit Corporation's narrative-rich complaint ledger
MPOWER Financing, Public Benefit Corporation's 43 logged complaints stay concentrated: only 17 states show a filing. 48.8% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2022 through 2026-06-18.
MPOWER Financing, Public Benefit Corporation answers 79.1% of complaints inside the CFPB's tracked window and closes 81.4% with a written explanation. 16.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Student loan" draws the most filings, most often for "Dealing with your lender or servicer."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about MPOWER Financing, Public Benefit Corporation.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for MPOWER Financing, Public Benefit Corporation: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 43.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 79.1%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for MPOWER Financing, Public Benefit Corporation (79.1% timely; 16.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Narrative-heavy record