CFPB · Single-product concentration
Mortgage Firm, Inc., the
24 CFPB complaints · 91.7% in "Mortgage" · top issue Trouble during payment process.
Mortgage Firm, Inc., the: 91.7% of 24 CFPB complaints sit in "Mortgage". Timely 95.8% · relief 25%. Allegations, not findings.
- Single-product concentration
- 0% filings 2015 to 2026
CFPB relief outcome brief
CCDB company mortgage-firm-inc-the
25% relief · 95.8% timely · 24 filings · Mortgage
Same-product relief peers
Nearest relief peer: Amerisave Mortgage Corporation (24.7% relief)
Mortgage Firm, Inc., the closes 25% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Response Quality Score
Mortgage Firm, Inc., the scores strongest on relief provided (100/100 percentile-benchmarked) and weakest on closed with explanation (54/100), blended into one 0–100 composite against the CFPB-wide distribution among companies with 10+ complaints. See methodology for the benchmark and weights.
Relief provided
100 / 100 percentile-benchmarked
25% of complaints closed with relief to the consumer
Timely response
93 / 100 percentile-benchmarked
95.8% of complaints answered inside the CFPB 15-day window
Closed with explanation
54 / 100 percentile-benchmarked
75% of complaints closed with an explanation to the consumer
Most of Mortgage Firm, Inc., the's 24 filings include narrative text
58.3% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Mortgage Firm, Inc., the complaint mix by product
- Mortgage 22 91.7% – 23% relief
- Credit reporting, 2 8.3% – 50% relief
How Mortgage Firm, Inc., the's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 22 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
Concentrated filing states for Mortgage Firm, Inc., the
Top states by attributed CFPB complaint volume for this company
- Leading state
- FL
- 75% of this company's filings
Mortgage Firm, Inc., the complaints by year
Annual filing volume from the CFPB public database
- 2026
- 1
- 0% vs 2015
Top States
| State | Complaints |
|---|---|
| FL | 18 |
| NC | 1 |
| NY | 1 |
| PA | 1 |
| TX | 1 |
| SC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 10 |
| Applying for a mortgage or refinancing an existing mortgage | 4 |
| Improper use of your report | 3 |
| Struggling to pay mortgage | 2 |
| Closing on a mortgage | 2 |
| Credit decision / Underwriting | 2 |
| Application, originator, mortgage broker | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2015 | 1 | 100% |
| 2016 | 1 | 0% |
| 2017 | 2 | 100% |
| 2019 | 3 | 100% |
| 2020 | 2 | 100% |
| 2021 | 2 | 100% |
| 2022 | 6 | 100% |
| 2023 | 4 | 100% |
| 2025 | 2 | 100% |
| 2026 | 1 | 100% |
Source: CFPB Consumer Complaint Database
Mortgage Firm, Inc., the filings cluster in one product
Mortgage Firm, Inc., the's 24 logged complaints stay concentrated: only 6 states show a filing. 58.3% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2015 through 2026-01-19.
Mortgage Firm, Inc., the answers 95.8% of complaints inside the CFPB's tracked window and closes 75% with a written explanation. 25% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Mortgage Firm, Inc., the.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Mortgage Firm, Inc., the: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 24.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 95.8%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Mortgage Firm, Inc., the (95.8% timely; 25% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration