Total complaints
37
Filed since 2013
37 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
37 consumer complaints filed with the CFPB
This profile shows Moneytree Inc's complaint history from CFPB public records. 37 consumers have filed complaints since 2013. The company has a 91.9% timely response rate and has provided relief in 13.5% of cases.
Total complaints
37
Filed since 2013
Timely response
91.9%
CFPB-tracked response window
Relief rate
13.5%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How Moneytree Inc's 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 15 |
| Payday loan | 8 |
| Money transfer, virtual currency, or money service | 5 |
| Debt collection | 4 |
| Payday loan, title loan, personal loan, or advance loan | 1 |
| Mortgage | 1 |
| Consumer Loan | 1 |
| Other financial service | 1 |
| Prepaid card | 1 |
| State | Complaints |
|---|---|
| WA | 13 |
| CA | 10 |
| NV | 6 |
| CO | 6 |
| ID | 1 |
| FL | 1 |
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 5 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 4 |
| Charged fees or interest I didn't expect | 3 |
| Problem with the payoff process at the end of the loan | 2 |
| Problem with customer service | 2 |
| Attempts to collect debt not owed | 2 |
| Charged fees or interest you didn't expect | 2 |
| Fraud or scam | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Can't contact lender | 2 |
| Loan payment wasn't credited to your account | 1 |
| Vehicle was repossessed or sold the vehicle | 1 |
| Can't contact lender or servicer | 1 |
| Loan servicing, payments, escrow account | 1 |
| Taking out the loan or lease | 1 |
| Disclosures | 1 |
| Managing, opening, or closing account | 1 |
| Payment to acct not credited | 1 |
| Unexpected or other fees | 1 |
| Applied for loan/did not receive money | 1 |
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 0% |
| 2015 | 5 | 100% |
| 2016 | 5 | 100% |
| 2017 | 2 | 100% |
| 2018 | 5 | 100% |
| 2020 | 3 | 100% |
| 2021 | 2 | 100% |
| 2022 | 5 | 100% |
| 2023 | 4 | 100% |
| 2024 | 2 | 100% |
| 2025 | 1 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
Moneytree Inc has accumulated 37 consumer complaints in the CFPB public database, with filings active across 6 U.S. states. Of those submissions, 18 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2013, and the most recent logged activity is 2025-06-04, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, Moneytree Inc reports a 91.9% timely-response rate and has closed 86.5% of cases with a written explanation to the consumer. 13.5% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 2.7% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Payday loan, title loan, or personal loan", and the single most common underlying issue is "Struggling to pay your loan".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating Moneytree Inc: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Moneytree Inc has received 37 consumer complaints filed with the Consumer Financial Protection Bureau.
Moneytree Inc has a 91.9% timely response rate to CFPB complaints.
The most common issue reported against Moneytree Inc is "Struggling to pay your loan" in the "Payday loan, title loan, or personal loan" product category.
Read our methodology — how this data is sourced, computed, and verified.