Moneytree Inc
50 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Moneytree Inc complaint mix by product
- Payday loan, 18 37.5% – 22% relief
- Money transfer, 10 20.8% – 10% relief
- Payday loan 8 16.7% – 0% relief
- Debt collection 6 12.5% – 17% relief
- Payday loan, 4 8.3% – 0% relief
- Mortgage 1 2.1% – 0% relief
- Prepaid card 1 2.1% – 100% relief
How Moneytree Inc's 50 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Payday loan, title loan, or personal loan | 18 |
| Money transfer, virtual currency, or money service | 10 |
| Payday loan | 8 |
| Debt collection | 6 |
| Payday loan, title loan, personal loan, or advance loan | 4 |
| Mortgage | 1 |
| Prepaid card | 1 |
| Consumer Loan | 1 |
| Other financial service | 1 |
Top States
| State | Complaints |
|---|---|
| WA | 16 |
| NV | 14 |
| CA | 11 |
| CO | 7 |
| ID | 1 |
| FL | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Struggling to pay your loan | 5 |
| Money was taken from your bank account on the wrong day or for the wrong amount | 5 |
| Problem with customer service | 4 |
| Fraud or scam | 4 |
| Can't stop withdrawals from your bank account | 3 |
| Charged fees or interest I didn't expect | 3 |
| Problem with the payoff process at the end of the loan | 2 |
| Can't contact lender | 2 |
| Cont'd attempts collect debt not owed | 2 |
| Charged fees or interest you didn't expect | 2 |
| Attempts to collect debt not owed | 2 |
| Problem with a company's investigation into an existing problem | 1 |
| Unexpected or other fees | 1 |
| Received a loan you didn't apply for | 1 |
| Can't contact lender or servicer | 1 |
| Written notification about debt | 1 |
| Loan servicing, payments, escrow account | 1 |
| Managing, opening, or closing account | 1 |
| Can't stop charges to bank account | 1 |
| Taking out the loan or lease | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2013 | 1 | 0% |
| 2014 | 2 | 0% |
| 2015 | 5 | 100% |
| 2016 | 6 | 100% |
| 2017 | 2 | 100% |
| 2018 | 8 | 100% |
| 2020 | 4 | 100% |
| 2021 | 2 | 100% |
| 2022 | 6 | 100% |
| 2023 | 4 | 100% |
| 2024 | 6 | 100% |
| 2025 | 2 | 100% |
| 2026 | 2 | 100% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Moneytree Inc
Moneytree Inc's 50 logged complaints stay concentrated: only 6 states show a filing on record. 60% of filings carry a written consumer narrative, the verbatim complaint description the CFPB publishes alongside the numbers - an unusually well-documented record. Records run from 2013 through 2026-05-25.
Moneytree Inc answers 94% of complaints inside the CFPB's tracked window and closes 86% with a written explanation. 14% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Payday loan, title loan, or personal loan" draws the most filings, most often for "Struggling to pay your loan."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Moneytree Inc.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Moneytree Inc have?
50, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Moneytree Inc respond to complaints on time?
94% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Moneytree Inc?
"Struggling to pay your loan", filed under the "Payday loan, title loan, or personal loan" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.