2026 data Public-data reference. official source

MEMBER FIRST MORTGAGE, LLC

24 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

24 consumer complaints filed with the CFPB

This profile shows MEMBER FIRST MORTGAGE, LLC's complaint history from CFPB public records. 24 consumers have filed complaints since 2016. The company has a 87.5% timely response rate and has provided relief in 25% of cases.

24
Total Complaints
87.5%
Timely Response
4.2%
Disputed
25%
Relief Provided
7
States Active
2016
Since

Total complaints

24

Filed since 2016

Timely response

87.5%

CFPB-tracked response window

Relief rate

25%

Closed with monetary or non-monetary relief

Timely response rate 87.5%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 25.0%
Industry median

Share closed with monetary or non-monetary relief.

MEMBER FIRST MORTGAGE, LLC complaint mix by product

Total complaints: 24

MEMBER FIRST MORTGAGE, LLC complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 24 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). Mortgage: 17 complaints (70.8%), resolution 23.5% Mortgage 70.8% Credit reporting: 4 complaints (16.7%), resolution 25.0% Credit reporting 16.7% Credit reporting,: 2 complaints (8.3%), resolution 50.0% Credit reporting, 8.3% Debt collection: 1 complaints (4.2%), resolution 0.0%
  • Mortgage 17 70.8% 24% relief
  • Credit reporting 4 16.7% 25% relief
  • Credit reporting, 2 8.3% 50% relief
  • Debt collection 1 4.2% 0% relief

How MEMBER FIRST MORTGAGE, LLC's 24 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
Mortgage 17
Credit reporting or other personal consumer reports 4
Credit reporting, credit repair services, or other personal consumer reports 2
Debt collection 1

Top States

State Complaints
MI 14
CA 2
NM 2
WA 1
FL 1
GA 1
LA 1

Top Issues

Issue Complaints
Incorrect information on your report 7
Trouble during payment process 4
Closing on a mortgage 3
Struggling to pay mortgage 3
Applying for a mortgage or refinancing an existing mortgage 3
Loan servicing, payments, escrow account 2
Credit decision / Underwriting 1
Took or threatened to take negative or legal action 1

Yearly Trend

Year Complaints Timely
2016 3 100%
2020 1 100%
2021 4 100%
2022 2 100%
2023 1 100%
2024 3 100%
2025 4 50%
2026 6 83.3%

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About MEMBER FIRST MORTGAGE, LLC

MEMBER FIRST MORTGAGE, LLC has accumulated 24 consumer complaints in the CFPB public database, with filings active across 7 U.S. states. Of those submissions, 6 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 2016, and the most recent logged activity is 2026-02-13, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, MEMBER FIRST MORTGAGE, LLC reports a 87.5% timely-response rate and has closed 75% of cases with a written explanation to the consumer. 25% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 4.2% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "Mortgage", and the single most common underlying issue is "Incorrect information on your report".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating MEMBER FIRST MORTGAGE, LLC: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does MEMBER FIRST MORTGAGE, LLC have?

MEMBER FIRST MORTGAGE, LLC has received 24 consumer complaints filed with the Consumer Financial Protection Bureau.

Does MEMBER FIRST MORTGAGE, LLC respond to complaints on time?

MEMBER FIRST MORTGAGE, LLC has a 87.5% timely response rate to CFPB complaints.

What is the most common complaint about MEMBER FIRST MORTGAGE, LLC?

The most common issue reported against MEMBER FIRST MORTGAGE, LLC is "Incorrect information on your report" in the "Mortgage" product category.

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