CFPB · Single-product concentration
Member First Mortgage, LLC
37 CFPB complaints · 81.1% in "Mortgage" · top issue Trouble during payment process.
Member First Mortgage, LLC: 81.1% of 37 CFPB complaints sit in "Mortgage". Timely 91.9% · relief 24.3%. Allegations, not findings.
- Single-product concentration
- +133.3% filings 2016 to 2026
CFPB relief outcome brief
CCDB company member-first-mortgage-llc
24.3% relief · 91.9% timely · 37 filings · Mortgage
Same-product relief peers
Nearest relief peer: Mb Financial, Inc. (24.3% relief)
Member First Mortgage, LLC closes 24.3% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
Most of Member First Mortgage, LLC's 37 filings include narrative text
51.4% carry a written consumer narrative, this ledger is unusually text-rich for a CFPB company page. Counts still add to the company's total filings; narrative presence is not a severity finding.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Member First Mortgage, LLC complaint mix by product
- Mortgage 30 81.1% – 23% relief
- Credit reporting 4 10.8% – 25% relief
- Credit reporting, 2 5.4% – 50% relief
- Debt collection 1 2.7% – 0% relief
How Member First Mortgage, LLC's 37 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 30 |
| Credit reporting or other personal consumer reports | 4 |
| Credit reporting, credit repair services, or other personal consumer reports | 2 |
| Debt collection | 1 |
Concentrated filing states for Member First Mortgage, LLC
Top states by attributed CFPB complaint volume for this company
- Leading state
- MI
- 54.1% of this company's filings
Member First Mortgage, LLC rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 7
- +133.3% vs 2016
Top States
| State | Complaints |
|---|---|
| MI | 20 |
| GA | 4 |
| NM | 3 |
| IN | 2 |
| CA | 2 |
| TX | 1 |
| LA | 1 |
| FL | 1 |
| WA | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 9 |
| Incorrect information on your report | 8 |
| Applying for a mortgage or refinancing an existing mortgage | 7 |
| Struggling to pay mortgage | 5 |
| Closing on a mortgage | 4 |
| Loan servicing, payments, escrow account | 2 |
| Took or threatened to take negative or legal action | 1 |
| Credit decision / Underwriting | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2016 | 3 | 100% |
| 2018 | 1 | 100% |
| 2019 | 2 | 100% |
| 2020 | 2 | 100% |
| 2021 | 4 | 100% |
| 2022 | 4 | 100% |
| 2023 | 3 | 100% |
| 2024 | 5 | 100% |
| 2025 | 6 | 66.7% |
| 2026 | 7 | 85.7% |
Source: CFPB Consumer Complaint Database
Member First Mortgage, LLC filings cluster in one product
Member First Mortgage, LLC's 37 logged complaints stay concentrated: only 9 states show a filing. 51.4% of filings carry a written consumer narrative, an unusually well-documented record. Records run from 2016 through 2026-05-13.
Member First Mortgage, LLC answers 91.9% of complaints inside the CFPB's tracked window and closes 75.7% with a written explanation. 24.3% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Member First Mortgage, LLC.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Member First Mortgage, LLC: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 37.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 91.9%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Member First Mortgage, LLC (91.9% timely; 24.3% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration