CFPB · Single-product concentration
Loan Servicing Group
10 CFPB complaints · 90% in "Mortgage" · top issue Trouble during payment process.
Loan Servicing Group: 90% of 10 CFPB complaints sit in "Mortgage". Timely 20% · relief 20%. Allegations, not findings.
- Single-product concentration
- +100% filings 2012 to 2022
CFPB relief outcome brief
CCDB company loan-servicing-group
20% relief · 20% timely · 10 filings · Mortgage
Same-product relief peers
Nearest relief peer: Wells Fargo & Company (20.1% relief)
Loan Servicing Group closes 20% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 10 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Loan Servicing Group complaint mix by product
- Mortgage 9 90.0% – 11% relief
- Debt collection 1 10.0% – 100% relief
How Loan Servicing Group's 10 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Mortgage | 9 |
| Debt collection | 1 |
Where Loan Servicing Group complaints are filed
Top states by attributed CFPB complaint volume for this company
- Leading state
- NY
- 20% of this company's filings
Loan Servicing Group rising annual filings
Annual filing volume from the CFPB public database
- 2022
- 2
- +100% vs 2012
Top States
| State | Complaints |
|---|---|
| NY | 2 |
| IL | 2 |
| IN | 2 |
| CA | 1 |
| TX | 1 |
| OH | 1 |
| NC | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Trouble during payment process | 5 |
| Loan servicing, payments, escrow account | 4 |
| Cont'd attempts collect debt not owed | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2012 | 1 | 0% |
| 2015 | 4 | 0% |
| 2019 | 1 | 0% |
| 2020 | 2 | 0% |
| 2022 | 2 | 100% |
Source: CFPB Consumer Complaint Database
Loan Servicing Group filings cluster in one product
Loan Servicing Group's 10 logged complaints stay concentrated: only 7 states show a filing. Only 20% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2012 through 2022-12-07.
Loan Servicing Group answers 20% of complaints inside the CFPB's tracked window and closes 70% with a written explanation. 20% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Mortgage" draws the most filings, most often for "Trouble during payment process."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Loan Servicing Group.
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Loan Servicing Group: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 10.
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 20%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Loan Servicing Group (20% timely; 20% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Single-product concentration